SVP/Chief Lending Officer

Executives Vacaville, California


*** This position is eligible for remote work up to two days a week, with at least three days a week in our Vacaville, California offices. As an employer registered to do business in the state of California, candidates with California residency are preferred ***

:  Travis Credit Union’s (TCU) Chief Lending Officer (CLO) is responsible for the strategy and performance for Consumer, Real Estate and Business Lending including Business Banking and Collections.

The CLO provides thought leadership and strategic direction to division activities ensuring “best practices” in developing and implementing innovative, competitive products and services to accomplish the mission and be a key contributor to the overall success of the credit union, while ensuring compliance with legal and regulatory requirements. This position creates an advocacy culture throughout to ensure TCU meets the financial needs of our members

Principal Responsibilities:

  • Plans, directs, and controls the activities of the lending and collections division. Works with management staff to develop, implement and maintain effective and “best practice” member experience, operations, products and services, which support the goals and objectives of the organization, including but not limited to profitability, safety, and soundness, while providing resources to our members that further their financial goals.
  • Provides leadership, motivation, coaching and professional development to staff. Supports management staff in monitoring employee performance and setting performance goals.  Promotes a culture of integrity, and fosters a team ethic that aligns with TCU’s mission and   short- and long-term lending goals.  Works with the division management team to monitor work processes and response times by channels to ensure staff deliver quality member service and actively support the advocacy culture. Supports innovation, change and efficiency in division operations.
  • Creates and implements the short-term and long-term strategies to drive loan portfolio performance. Responsible for maximizing credit union profitability through appropriate pricing of loan originations, fee income, and selling of all credit union lending products & services. Successfully expands and promotes TCU’s business lending in the communities we serve.
  • Attends Board meetings and participates, as a member of the Executive Leadership Team, in developing strategies, setting goals and making key decisions for the organization. Performs strategic planning for the division, including organizational direction, new systems, staffing and budget requirements. Utilizes analytical, critical thinking capabilities and innovative approaches in the research, evaluation and recommendation of new division initiatives, and products and services that support the strategic goals of the credit union.
  • Serves as a member of the Asset Liability Committee and Senior Loan Committee, and develops lending and collections procedures that ensure the credit union maintains sufficient levels of capital, liquidity and pricing spreads. Utilizes effective metrics and data analysis for lending and collections decisions.
  • Monitors competitive environment activities and stays current on trends in the industry, ensuring the credit union’s competitive edge and ability to be a leader in the industry. Works with marketing and management staff to ensure effective lending products and services are made available to the membership and delivered by well trained, engaged and knowledgeable staff.  Takes effective and timely responsive action where appropriate
  • Ensures lending and other relevant policies and procedures are developed, documented, updated and followed, meeting all necessary legal requirements, regulatory guidelines, and other governance policies. Ensures internal and external audit compliance of all divisional areas.
  • Oversees and manages third party vendors providing support to the lending and collection activities. Monitors division budgetary requirements and ensures they are consistent with the overall strategic and financial plans of the Credit Union.
  • Actively participates in civic and community activities to enhance the credit union’s image, visibility and to reinforce the credit union’s commitment to the communities we serve and advocacy culture. Establishes and develops business relationships to promote the credit union’s business lending. Interfaces with members, in person or through correspondence, for the handling of questions, concerns and issues not resolved by staff. 

Not all functions/tasks are listed above; however those listed are considered essential.


  • BA/BS Business Administration or related field or equivalent combination of education and experience required. Master’s degree preferred.
  • Minimum 10 years of experience in all areas of lending and collections, to include consumer, real estate and business lending required.
  • Minimum 3 years senior management experience required preferably in a financial institution of similar size or larger.

Skills & Abilities:

  • Extensive knowledge of mortgage, consumer and business lending practices, procedures, and laws and regulations, to include SBA programs and requirements.
  • The ability to professionally interact with all levels of staff, vendors and members.
  • Proven ability to provide leadership, support, motivation and professional development to management and staff.
  • Thorough knowledge of the credit approval process, pertinent regulations impacting consumer, real estate and business banking activities and delivery systems and channels, including market potential.
  • Knowledge of all legal types of collection procedures for consumer and real estate loans, and associated regulatory compliance requirements, bankruptcy, repossession, bringing suit and foreclosure procedures.
  • In depth knowledge of credit union bylaws and regulations and financial institution products and services.
  • Strong analytical skills, and the ability to gather, analyze and present data in clear and concise manner.
  • Excellent organizational skills.
  • Effective, professional verbal and written communication and presentation skills.

Supervisory Relationships:
  • Reports directly to the President/Chief Executive Officer.
  • Supervisory responsibility for Business Banking, Consumer Lending, Real Estate Lending and Collection Departments.
  • Overall supervisory responsibility for all division staff.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Requires traveling to Credit Union branches and other venues, and attending special and community-related events during business hours, evenings and/or weekends.

Participation in TCU Driving Program is required.  Incumbents will be required to furnish their driving record from the Department of Motor Vehicles, proof on insurance and sign an authorization so TCU can obtain records directly from the Department of Motor Vehicles.  Subject to any limitations imposed by law, full cooperation with any request for records or request for an authorization to seek such records is required.

Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of: 

  • $252,262.15/annually - $311,617.00/annually