Infrastructure Engineer (Network Specialist)
Description
Summary: The primary function of Travis Credit Union’s (TCU) Infrastructure Engineer is to ensure efficient, strategic use of core platforms, services, and technologies which provide foundational technical services to the business as offered by TCU’s Technology Solutions organization. This role provides analysis, development, and operational support of servers, storage, virtualization, and networking solutions, including defining, analyzing, creating, and supporting new services or solutions, modification and development of new functionality system integration, testing, maintenance, monitoring, and operational oversight of assigned solutions and services, independently or in cooperation with other technology teams, to advance business objectives.
Profile:
- Supports deployment maintenance and monitoring of network devices, servers, storage, virtual environments, and telephony services, in datacenter and colocation environments.
- Provides input into and supports the execution of organizational/project/operational endeavors.
- Identifies, understands, and plans for organizational and human impacts on systems and services.
- Provides end-to-end service implementation with supporting documentation(s), diagrams, support documents, process documents.
- Performs Root Cause Analysis of incidents, documents the RCA findings and mitigation/remediation steps.
- Communicates incidents and incident status activities to management and team through ticketing and/or other forms of communication channels, Teams, Email etc.
- Assists or leads the troubleshooting and resolution of issues/incidents,
- Follows change management process, and participates in weekly CAB functions.
- Participates in the training and on-going mentoring of new team members as required.
- Adheres to industry standards for best practices, TCU policies and procedures, and regulatory compliance for the successful completion and delivery of work.
- Adheres to Service Level Agreements or Objectives.
Skills:
- Skilled in identifying key elements of assignment.
- Ability to effectively prioritize and execute tasks.
- Ability to learn and successfully employ vendor and TCU supplied tools for environment configuration, monitoring, maintenance, development, and support.
- Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, in support of assigned responsibilities.
- Ability to utilize application and desktop reporting tools at an increasing level of expertise.
- Ability to design processes for efficient use of assigned technologies and/or services.
- Ability to work flexible hours depending upon organizational/team needs.
- Ability to work through project lifecycle, as defined by TCU
- Ability to function with or without close supervision, and demonstrate good judgment
- Ability to effectively communicate in both written and verbal forms to audiences at all levels of the organization.
- Ability to gather and analyze data, and make appropriate recommendations.
- Ability to analyze and resolve technical issues/incidents.
- Ability to interpret and follow written and oral instructions.
- Ability to evaluate, document, and improve service, application, environment, and process, system, data, and integration / data flow diagrams.
Education and Experience:
- Reports directly to assigned IT Leadership.
- Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree with 2 years of experience; or 8 years of equivalent work experience.
- Work experience as a replacement for education must show advanced technical ability in the support, maintenance, operations, training, and delivery of complex infrastructure solutions to a set of diverse business functions.
- CCNA (or equivalent) certification required.
- Experience in the following protocols desired:
- OSPF (Open Shortest Path First)
- HSRP (Hot Standby Router Protocol)
- VSS (Virtual Switching System)
- VPC (Virtual Private Cloud)
Compensation: Base salary starting range is commensurate with experience:
Grade 20 -$120,993.60/annually - $149,448.00/annually
Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!
Travis Credit Union is an Affirmative Action Employer
EOE/Individual with Disability/Veteran Status