Mortgage Operations Manager

Real Estate Vacaville, California


Primary Objectives:

  • Manages day-to-day operations of assigned staff.
  • Maximizes quality processing, underwriting and closing of residential mortgages.
  • Motivates staff to meet or exceed loan production and member service goals in support of organization objectives and member needs.
  • Develops and maintains professional relationships with vendors and outsourcing partners.

Supervisory Relationships:

  • Reports directly to the AVP, Real Estate Lending.
  • Direct Supervisory responsibilities for the Mortgage Processing Supervisor & Loan Closing Supervisor and Underwriters.
  • Overall supervisory responsibility for the Mortgage Operations staff.

Principal Responsibilities:

  • Interviews, trains, evaluates, disciplines, coaches and motivates staff. Ensures staff are trained on Fannie Mae, FHA & VA policies, procedures and guidelines, and underwriters that hold required designations.
  • Works with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
  • Manages processing and underwriting pipeline, ensuring accurate and timely follow up.
  • Resolves member service and loan issues. Underwrites management level and above employee loan requests and VIP loan requests.
  • Maintains current working knowledge of all loan products, procedures, systems, regulations, etc. to insure compliance with TCU policies as well as regulatory agency requirements. Stays current in industry trends and best practices.  Makes recommendations to department processes and procedures as needed.
  • Completes in-depth real estate projects within required timeframes.
  • Directs the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.


  • High school diploma or equivalent. BA in Business, or related field preferred.
  • Minimum 5 years’ experience in a mortgage-banking environment to include loan underwriting.
  • Demonstrated knowledge of agency (FNMA & FHLMC) and FHA underwriting guidelines, policies and procedures. Active FHA DE & VA LAPP designation desired but may be obtained once in the position.
  • Minimum 2 years in a supervisory/management position.

Skills & Abilities:

  • Strong verbal and written communication skills.
  • Sound understanding of TCU’s products and services.
  • Thorough knowledge of First, Conventional/FHA/VA and Second loan originations as well as all technical aspects of residential lending
  • Ability to work independently and motivate staff to achieve goals.
  • Ability to complete assigned tasks within strict timeframes and work in a fast paced environment.
  • Ability to successfully tailor communications according to the audience.
  • Effective, professional verbal and written communication skills. Including the ability to prepare and effectively facilitate presentations.
  • Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.

Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of: 

  • Salary Range:  $ 89,885.12 - 111,030.40