Reservationist - Call Center (Medford, MA)
Description
Transdev is proud to offer:
Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Responsibilities:
- Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
- Following the established script to ensure proper trip bookings
- Checking eligibility status of customer and trip(s) being requested
- Verifying that trips are within the service area using available tools
- Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
- Responding to “Where’s my Ride” inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
- As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch.
- Working with dispatchers and schedulers to resolve any issues, including recoding of denials
- Other duties as required
- High school diploma or equivalent, such as GED, required
- 2 years reservationist or customer service experience preferred.
- Computer literate
- Excellent communication and listening skills
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
- Must be able to work flexible schedules as needed.
- Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
- Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
