Call Center / Dispatch / Reservationist / Scheduler Atlanta, GA


To view Transdev’s Purpose and how we make a difference follow this link: https://youtu.be/ilO5cv0G4mQ 
Job Summary:  
Under the general supervision of the Director of Operations, the Dispatcher performs technical work related to dispatching transit equipment and operators in response to required services during their assigned shift.  
Essential Duties:  
  • Open and/or close the facility at the beginning and/or end of daily operations, depending on the assigned shift.
  • Oversee driver sign-in and assign buses.
  • Review and make necessary changes to the dispatch sheet, checking operator availability.
  • Supervise the operation of the extra board, making assignments in proper rotation.
  • Receive information and complaint calls outside of regular office hours.
  • Receive calls regarding locations and descriptions of problems, and dispatch assistance as necessary.
  • Prepare charter assignments as needed.
  • Check operators for proper uniform compliance and review operator daily report sheets.
  • Prepare the extra board.
  • Review route modifications with supervisors and operators.
  • Report accidents to the police and Road Supervisors.
  • Record operators' time and complete pay record sheets.
  • Record bus defects, coordinate defect reports, and arrange for vehicle changes with the Maintenance Department.
  • Maintain dispatcher logs.
  • Inventory buses as needed, and check with the Maintenance Department regarding available equipment.
  • High School Diploma or equivalent.
  • Valid Class "B" CDL with a "P" endorsement.
  • General knowledge of radio procedures and two-way communication system operations.
  • General knowledge of the city's geography and location of major buildings.
  • Excellent attendance, safety, and customer service records.
  • Ability to deal with the public in challenging situations.
  • Knowledge of proper operation of the extra board and driver assignment procedures.
About Transdev:  
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities, and airports, offering safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, enhance quality of life, and contribute to a more sustainable environment.  
For more information, please visit our website at www.transdevna.jobs  
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status or any other classification protected by federal, state, or local law.  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.