Transdev Careers

Description

DUTIES:

• Assess Customer needs; Exercise good oral and written communication skills, whilst articulating relevant information and directions in an organized and concise manner; Takes proactive steps to maintain positive experiences.
• Provide real-time updates on service disruptions, delays, or other issues affecting transit operations, and offer alternative travel options or solutions to minimize inconvenience for passengers.
• Promotes a positive customer experience by offering support and guidance to individuals requiring assistance with trip planning and information on service app.
•  Provide real-time updates on service disruptions, delays, or other issues affecting transit operations, and offer alternative travel options or solutions to minimize inconvenience for passengers.
• Informs customers about new product/service features and functionalities; Collaborates with various team members across departments to problem solve and exceed customer expectations.
• Conduct Bus service observations to ensure service is timely and proper implementation of all operating rules, and procedures are performed.
• Uses the radio to provide maximum, yet efficient communications to Window Dispatchers and/or BOCC. 
• Ensure on-time-performance specifications.
• Prepares and submits required reports in a timely manner.
• Responds to any service-related assignments.
• Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.
• Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service. 
• Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.
• Work collaboratively with transit operators, dispatchers, and other staff members to coordinate service delivery and address passenger concerns or emergencies promptly.
• Escalates issues to management team members when necessary. 

• High school diploma or equivalent.  Degree preferred.
• Preferably a minimum of 2 years’ experience in the transportation industry with emphasis on safety.
• 2-3 years supervisory experience.
•  Familiarity with Title VII laws.
• Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.
• Ability to interpret and initiate policies and procedures.
• Considerable knowledge of and ability to use personnel computers and related software.
• Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
• Excellent communication skills both written and oral.
• Proficiency with Microsoft Word, excel and other Office packages.
• Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
• Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
• Superb communication, collaboration, and problem-solving skills.
• Exceptional interpersonal skills and a client-centered approach.
• Skills in time management and effective work processes.
• Ability to read and write legibly and follow oral and written instructions.
• Ability to count and list numbers accurately and keep accurate records.
• Being Multi-Lingual is a plus

• 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
• 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
• Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
• Exposure to heavy traffic areas while performing the duties of the job.
• Exposure to considerable amounts of dust, vehicle fumes and noise.
• Must be able to travel for company training or meeting