Scheduler - Medford, MA

Call Center / Dispatch / Reservationist / Scheduler Medford, MA


About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.


Schedulers are responsible for performing all of the tasks required to fulfill the scheduling responsibilities of the Contractor.
  • Responsibilities:

    Reviewing schedules produced by reservationists for obvious inefficiencies and policy violations and
    make adjustments to resolve these
  • Scheduling the transfer trips and subscription trips  
  • Scheduling all unscheduled trip requests to runs or assigning them to non-dedicated providers 
  • Re-batching trips to optimize productivity within standards for on-time performance and ride time 
  • Recording pre-batch route closures with reasons for closure 
  • Reviewing all runs for exceptions before they are finalized (for example, capacity violations, on-time violations, ride time violations, etc.) 
Qualifications for Schedulers include: 
  • Three years of relevant experience, preferably in the transportation industry 
  • High school diploma or GED 
  • Excellent knowledge of The RIDE service area streets, landmarks, and institutions, including all major trip generators and transfer points 
  • Excellent knowledge of traffic patterns and their impact on paratransit operations 
  • Strong computer skills with knowledge of Microsoft Office and with paratransit scheduling software (and preferably ADEPT) and the ability to learn new software 
  • Ability to work flexible hours

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    Drug-free workplace
    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
    California applicants: Please Click Here for CA Employee Privacy Policy.