Call Center / Dispatch / Reservationist / Scheduler Denver, CO



About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.     
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ    
Transdev is proud to offer:   
  • $16.50 /hour
  • Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
  • Paid time off & vacation


  • Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev Transportation that utilize company services.
  • Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day
  • Monitoring and address dispatch alerts
  • Calling clients to verify trip information related to reported member no shows
  • Answering phone calls from providers to assist with address issues
  • Record and report all incidents and accidents to the applicable manager
  • Document and report provider no-shows or on-time-performance issues
  • Ensure schedule compliance
  • Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
  • Monitor and enforce system for compliance with State and Federal regulations, Company policy.
  • Ensure a safe environment for the operation of service.
  • Generate accurate operational records for the purpose of reporting and analysis.
  • Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.
  • Perform day-to-day dispatch services from the Control Center and various field locations
  • Provide feedback on drivers’ performance
  • Perform additional duties and responsibilities as needed and/or assigned




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.    


  • Possess valid authorization to work in the United States required
  • High school Diploma or General Education Degree (GED) required
  • Working Knowledge of Ecolane software preferred 
  • Knowledge of GPS and GIS systems
  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Bilingual communication skills are a plus.
  • Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.  Basic computer skills are required.
  • Must be able to read a map and possess knowledge of the service area.
  • Must be able to work flexible hours.
  • Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.   

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm   

Drug free workplace   

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.