Rep Customer Service

Call Center / Dispatch / Reservationist / Scheduler San Bernardino, CA

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Description

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We are looking for a part-time, bilingual Reservationist (CSR) to intercept pre-qualified customer calls and schedule transportation for OmniAccess, the ADA paratransit provider for SW San Bernardino County.  We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations for our customers. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you!

Job Purpose or Scope

Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below:

 

Transdev is proud to offer:  
  
  • Our Reservationist will enjoy a wage of $17.00/hr.
  • Team oriented environment
  • Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
  • Paid time off & vacation

Major Responsibilities

Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor. • Follows and explains policy and procedure as outlined in operations and procedures manuals. • Treats each customer/caller with courtesy, dignity, and respect privacy. • Meets or exceeds established performance requirements. • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals. • Documents trip authorization according to procedures. • Remains knowledgeable of all policies and procedure changes. • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor. • Repeats all information back to the customer to verify accuracy in the reservation > All other duties as assigned.

Minimum Education & Certifications Required • High school diploma or equivalent Minimum Experience & Skills Required • Able to operate a computer • Complete any training requirements • Communicate clearly in English • Able to operate standard telephone system • Exercise business telephone etiquette.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
 
Drug-free workplace
 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
 
California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

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