Operations Manager
Description
Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. https://www.transdevna.com
Operations Manager
The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Dallas, TX.
Transdev is proud to offer:
- Competitive salary range of $110,000-$115,000 based on experience.
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
- Paid time off & vacation
Key Responsibilities:
- Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
- Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
- Works closely with the maintenance department to ensure that all operation service requirements are met.
- Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
- Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
- Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
- Coordinates with the safety and training department to ensure all safety goals and directives are met.
- Develops Operations department budget.
- May operate a vehicle in revenue service, if necessary.
- Other duties as required.
Qualifications:
- High school diploma or equivalent, such as GED, required
- Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
- 3 or more years of relevant transit supervisory experience required
- Thorough knowledge of transit system regulations and operations.
- Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
- Good written and oral communication skills
- Ability to organize and perform work efficiently, strong attention to details
- Ability to work effectively with labor; may include labor grievances and negotiations
- Subject to a DOT physical exam and DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
