Operational Performance Manager
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
About the role: Serves as an integral member of the Operational Performance Team responsible for managing contract compliance and financial performance in our Operations locations. Reports to and supports the Director of Operational Performance, Denise Murphy, by managing activities associated with assigned location operational performance. This includes KPIs, strategic account management and startups/shutdowns. This individual is responsible for a managing multiple simultaneous small and medium size location projects and acting as the cross-functional project manager for assigned projects. In addition, this individual is responsible for any activity associated with the improvement of operational performance.
Transdev is proud to offer:
Competitive compensation package of minimum $104,000-$130,000 annually
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Responsibilities:
- Leads and assists in activities necessary for achieving performance and profitability targets.
- Manages multiple assigned projects with direction and acts as the project manager to a cross-functional team.
- Create, manage, and/or maintain the Project Plans of assigned projects including the schedule, budget, duties of team members, identifying project goals and timelines.
- Integrates and supports Lean implementation in process development.
- Produces, implements, and manages processes designed to improve overall performance.
- Provides business analysis and on-site support to operating locations to drive operational improvements impacting performance in areas of contract compliance, service delivery and financial performance.
- Reviews operational performance using available reports and data exported in a CSV format, determines opportunities for enterprise-scale improvements and local performance reviews, and initiates cross-functional performance evaluations.
- Provides analysis of operational data to formulate recommended changes for operational improvement.
- Provides analysis of local procedures and practices and creates action plans for addressing operational deficiencies and Standard Operating Procedures.
- Oversees individual location startups and shutdowns acting as a resource for guidance to a cross-functional team and the responsible party meeting our contractual and financial targets in these business activities.
- Provides various levels of training to location management and staff on best practices and localized tools.
- Plans and oversees location operational reviews, ensuring locations are following company policies and procedures, contractual service level agreements, and are compliance with federal, state and local regulations.
- Performs other duties and activities as assigned.
Qualifications:
- Bachelor’s degree, or a minimum of 4 years transportation experience, focusing on field operations.
Skills and Knowledge:
- Build trust in the field with local staff through integrity, respect, and effective communication.
- Possess strong organizational, presentation, and communication skills (both oral and written).
- Ability to work independently, efficiently, and accurately with little direct supervision.
- Aptitude to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.
- Detail oriented, with excellent follow-up skills.
- Capability to solve problems in a practical and pragmatic manner.
- Ability to manage a project, set deadlines, establish KPI’s and goals.
- Ability to handle competing priorities with and to identify urgent and critical priorities for the business.
- Knowledge of basic Transit related software including but not limited to; TMS, GBM, or Trapeze Blockbuster and Trapeze para-cutter, a plus; Cubic, Avail, GPS, Transtrack, GFI, Navtrak, Clever Devices, and Google Earth, etc.
- Proficient with Microsoft Office Suite, preferably with Excel, including import and export functions.
- Knowledge of financial literacy concepts in a business setting including budgeting, P&L management, forecasting, and variance analysis.
This position will require the ability to travel to the corporate location various field locations (40%) mostly domestic but occasional international travel may be required.
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed. Non-standard work hours and weekends expected as necessary to support the activities of the business.
- Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
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