ADA Eligibility Clerk
Description
About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Job Purpose or Scope:
Responsible for the application intake process, as well as updating information for applicants that are recertifying. Ensure that eligibility process consistently follow established ADA FTA policy and procedure guidelines.
Major Responsibilities:
- Ensures company policies and procedures are followed.
- Ensure Federal/ADA regulated compliance is met within 21-day period.
- Enter paratransit eligibility data into ADA and Trapeze databases including applications, category, conditions of eligibility and reasons for denial or approval.
- Scan Eligibility applications and accompanying documents onto “I” Drive.
- Pursues and researches resources to obtain medical licensing verification.
- Maintains and updates application status in the prescribed database.
- Collects and compiles data, retrieves and creates reports, summaries, and graphs.
- Manages electronic transfer process to include, but not limited to, data integrity, and certifications.
- Administer and conduct mail-outs of Recertification, Approval, Denial and Out-of-Service Area letters.
- Conduct Paratransit Orientation as needed.
- Process Paratransit ID cards, Employee ID card and other ID cards as needed.
- Refer applicants to Senior Services and/or the Voucher Program when appropriate.
- Maintain files for all eligibility applications and related documents.
- Participates in special projects by researching, reviewing, and compiling information as required.
- Deals directly with customers either by telephone, electronically, or face-to-face. Responds promptly to customer inquiries.
- Completes necessary daily, weekly and/or monthly reports.
- Performs all other duties as assigned and may assist with other areas based on location needs.
Minimum Education & Certifications Required: Requires a High School Diploma or GED
Experience & Skills Required:
- Proficient computer skills
- Complete any training requirements
- Communicate clearly in English
- Exercise business professional telephone and in-person etiquette
- ADA FTA Paratransit Eligibility Application Process
- Research medical terminology, medical conditions and/or disabilities
- ADA Paratransit Certification Process
Physical Requirements & Working Conditions (include amount of travel):
- Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
- Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness, and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm.
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.