Road Supervisor
Description
Transdev in Allentown, PA hiring for Road Supervisor.
Transdev is actively seeking a road supervisor to support our paratransit service. Road Supervisors support the team by rapidly responding to emergencies, incidents, and customer feedback.
What We Offer:
Transdev is actively seeking a road supervisor to support our paratransit service. Road Supervisors support the team by rapidly responding to emergencies, incidents, and customer feedback.
What We Offer:
- Competitive pay. Starting pay of $20.50 to $21.30.
- Comprehensive benefits including medical, dental, vision, and short-term disability.
- 401(K) retirement plan.
- Paid time off.
- Paid holidays.
- Ability to advance your career.
To view Transdev’s Purpose and how we make a difference follow this link: https://youtu.be/ilO5cv0G4mQ.
As a Paratransit Road Supervisor, you will play a crucial role in enabling individuals with diverse needs to access essential services, activities, and experiences within their communities. Your dedication to safety and exceptional customer service will be at the forefront of your responsibilities, ensuring that each passenger's journey is comfortable, reliable, and accommodating while training and developing our operators.
*If applying internally must receive approval from the Safety and Training Manager and General Manager. Attendance, accidents and incidents, and your disciplinary file will be taken into consideration.
Responsibilities:
- Always demonstrate a “safety first” mindset.
- Conduct initial new operator training and retraining as needed.
- Performs observational spot checks on operator’s safety, driving, and customer service skills.
- Monitors operator and passenger behavior while in service.
- Ensures operators are fit-for-duty at all times.
- Performs on-the-spot coaching, training, and evaluations when necessary to assist operators in overcoming operational challenges and to maintain compliance with all company policies and client specifications.
- Conducts on the road observations of service to ensure proper implementation of all policies and procedures.
- Assesses and reports safety conditions that may affect service and/or routes. (Ex. road conditions, fallen wires, tree damage, etc.)
- Communicates face-to-face with the riding public as a customer service agent.
- Processes passenger complaints and initiates corrective actions designed to improve customer relations and services.
- Initiates investigations into causes of accidents, interviews operators to determine responsibility, takes actions on findings, and submits reports to management.
- Works with dispatch to assist them with efficient operations, timeliness, vehicle swaps, and aids in communication between the shop if needed.
- Active involvement with campaign trainings and safety programs.
- Provides daily, weekly, and monthly reports.
- Completes trips and routes as needed for business demands in revenue service vehicle.
- Other duties as required.
Qualifications:
- Must be at least 21 years old (for insurance purposes ONLY).
- Punctual with an emphasis on attendance.
- Clean background and driving record.
- Must have possessed a valid driver's license for a minimum of 3 years.
- Possess excellent customer service and communication skills.
- Knowledge of operator and shop safety standards preferred.
- Must be able to work flexible hours and/or shifts. This includes weekends.
- Ability to pass a pre-employment background check, drug screen, and Department of Transportation (DOT) physical.
- Supervisory experience preferred.
- Must be able to speak, read, and write in English.
Physical Requirements:
- 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
- 90% of work is accomplished in an open garage facility or on the road.
- Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, bending, and stooping. Must be able to lift or handle up to 50 pounds.
- While performing the duties of this job, the employee frequently works in outside weather conditions.
- Must be able to drive a revenue service vehicle and supervisor vehicle.
If you are passionate about making a positive difference in people's lives and ensuring that mobility remains accessible to everyone, we invite you to join us in our journey to create a more inclusive and connected world.
About us:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
