Call Center Manager
Description
Call Center Manager
The Call Center Manager reports directly to the Assistant General Manager in fulfilling daily call center operations including but not limited to customer service supervision, reservations supervision, effective communication with internal and external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the Assistant General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Portland, Oregon supporting the TriMet LIFT Call Center contract.
Transdev is proud to offer:
- Competitive compensation package of minimum $68,000 – maximum $85,000
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short- term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy
Key Responsibilities:
- Supervises daily activities of all personnel in the customer service and reservations departments.
- Oversees scheduling of reservationists, monitors operations and coordinates delivery of service with superiors.
- Works closely with the department supervisors to ensure that all operation service requirements are met.
- Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and improve processes.
- Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
- Develops Operations department budget.
- Other duties as required.
- Travel requirement outside of immediate area (as a percent): <10%
Qualifications:
- High school diploma or equivalent, such as GED, required
- 3 or more years of relevant transit supervisory experience required
- Thorough knowledge of transit system regulations and operations.
- Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
- Good written and oral communication skills
- Ability to organize and perform work efficiently, strong attention to details
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be indoors.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at
www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required o f personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
