Reservationist
Description
Responsibilities:
- Process calls, chat, and text messages, providing trip arrival or vehicle location information.
- Process requests for passenger who are a good fit for alternative transportation services.
- Provide EZ Pay account information like account balance, trip/activity details, and deposits.
- Cancel or modify trips in advance or on the day of service.
- Maintain a positive, empathetic, and professional attitude towards callers at all times
- Adhere to and ensure all company policies are followed
- Defuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed.
Qualifications:
- Possess valid authorization to work in the United States required
- High school Diploma or General Education Degree (GED) required
- One-year related customer service experience and/or training preferred.
- Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
- Basic computer skills are required.
- Must be able to work flexible hours (24/7 operation, 365 days/year)
- Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.