Customer Service Representative
Description
Job Description: Customer Service Representative
$20.00/hr. Full Time and Eligible for Benefits
Monday-Friday 8:30am to 5:00pm
100% in office in Portland, Oregon. Not a remote position.
The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
Responsibilities
- Answers incoming calls to the customer service team.
- Receives customer inquiries and complaints.
- Answers questions and provides information about services.
- Clearly and accurately documents issues.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- Utilizes computer aided scheduling software, GPS, phone recordings and on-board video to investigate and validate customer comments.
- Professional interaction with other departments to resolve immediate issues with Complaints or service questions.
- Provide assistance to Reservations department as needed due to call volume.
- Other duties as assigned.
Education, Licensing, and Certifications:
- High school diploma or equivalent, such as GED, required
Experience Preferred:
- 1 year of customer service or basic office experience preferred
Skills and Knowledge Required:
- Pleasant telephone voice/manner
- Strong written and oral communication skills
- Strong listening skills
- Ability to remain courteous with difficult or angry customers
- Basic computer knowledge/PC experience
- Bi-lingual preferred.
- Travel requirement <1% of time for occasional meetings or training.
- Ability to evaluate, analyze performance data and complete root cause analysis of service failures and recommend remedial resolution.
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and
innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.