Paratransit Operations Manager
Description
Paratransit Operations Manager
Transdev in Marietta, GA is hiring a Paratransit Operations Manager. Our Paratransit Operations Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer
- Competitive compensation package of minimum $60,000 – Maximum $70,000.
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Key Responsibilities:
- Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
- Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
- Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
- Works closely with the maintenance department to ensure that all operation service requirements are met.
- Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips
- Manage vehicle operator emergency situations & escalated calls
- Supervise staff on weekends and evenings
- Develops Operations department budget.
- Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
- Support employees and drivers with internal and external requests.
- Assist with developing and communicating standard operating procedures.
- May operate a vehicle in revenue service, if necessary.
- Other duties as required.
Qualifications:
- High school diploma or GED equivalent
- Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required.
- Minimum 2-3 years of public transportation supervisory experience required.
- Previous experience with paratransit dispatching software & radio dispatch preferred or road supervision preferred.
- Thorough knowledge of transit system regulations and operations
- Computer literate with intermediate knowledge of Microsoft Office
- Must be able to work shifts or flexible work schedules as needed.
- Strong leadership and organizational skills with the ability to work independently and drive results.
- Excellent written, communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
- Ability to work effectively with labor; may include labor grievances and negotiations
- High level of problem-solving and critical-thinking skills to address service concerns proactively
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors including frequent walks for long distances and on possible sloped ground or slippery and uneven surfaces
- Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
- Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
