Dispatcher
Description
Job Description: Dispatcher
Starting Pay $27.00 - $32.50 per hour Subject to Union Contract
100% in office position Oakland, Ca. This position is located in a facility that operates 24/7/365.
Overview:
The dispatcher is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.
The dispatcher is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.
Key Responsibilities:
- Create and monitor route development and performance based on passenger trip reservation. The goal of a dispatcher is to maximize on-time service delivery based on trip scheduled times, trip pick-up times, trip destination times, minimize passenger ride times, vehicle capacity management, Operator hour of service, meal/rest break requirements and response to vehicle break downs, accidents and passenger and general public service interruptions.
- Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
- Take incoming calls for new reservations.
- Use tools to find addresses, quote fares, use computer aided navigations tools and assist Operators in locating addresses. Can read a map, and make necessary changes as needed.
- Keep the Supervisors, management and customer service teams apprised of service disruptions.
- Follow Company/System SOP’s for management or other critical incident response procedures.
- Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful.
- Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner.
- Maintain proficiency in all scheduling/dispatching functions and tools.
- Confirms all no-shows in accordance with system no-show SOP’s
- Handles all run deviation requests in a timely manner
- Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
- Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information.
- Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.
- Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
- Other duties as assigned.
Education, Licensing, and Certifications:
- High school diploma, general education degree (GED); some college, degree preferred
Required Experience:
- Two years of experience in dispatch, customer service, or related experience.
Preferred Experience:
- Prior experience using Adept software.
Skills and Knowledge Required:
- Ability to maintain professional internal and external relationships that meet company core values.
- Adherence to all company policies, procedures, and business ethics codes, ensuring that they are communicated and implemented within your department.
- Ability to proactively establish and maintain effective working team relationships within support departments.
- Must be able to maintain a positive attitude.
- Must be able to multi-task in a fast-paced environment with limited resources.
- Demonstrated ability to interact and cooperate with all company employees and departments.
- Ability to handle multiple and changing priorities.
- Ability to work effectively, independently, and in a team environment.
- Excellent communication skills verbal and written with the ability to prepare and submit reports.
- Excellent computer skills: Excel, Word, and Outlook.
Work Schedule:
Full -Time. Requires flexibility in working days and hours including working nontraditional business hours such as early mornings, evenings, weekends, and holidays.
Full -Time. Requires flexibility in working days and hours including working nontraditional business hours such as early mornings, evenings, weekends, and holidays.
Pre-Employment Requirements:
- Background Check
- DOT Drug and Alcohol Testing required.
Physical Requirements:
- Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
- Constantly sitting
- Frequent reaching outward
- Lifting of 10lbs or less (occasionally)
- Lifting over 11lbs - 20lbs (occasionally)
- Working in work environment that requires multiple people talking in close proximity using two-way radio/communication systems, telephone, video and other commuter aided communication systems.
- Position is subject to random drug and alcohol testing in accordance with DOT regulations under the Federal Transit Administration.
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information, please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
We are a Drug-free workplace.
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy
