Senior Operations Manager

Distribution Center/Warehousing West Jefferson, Ohio


  • Appropriate level of business acumen to participate in annual budget preparations for the Distribution Center:
    • Manage areas to meet and/or exceed budget
    • Proactively identify areas where budget may be at risk
    • Provide solutions, problem solving and ideas to eliminate budget miss and improve budgetary results
    • Participate in weekly, monthly, quarterly, and annual assessment of budget variance on direct and indirect hours used
    • Maintain appropriate level of staffing based on upon budgeting requirements to maintain areas processing through-put
  • Use strategy and innovative ideas to maximize efficiency of facilities and operations
  • Provide insight and improvement to results
  • Proven track record of progressive responsibility and contributing to team success
  • Make accurate assessments and effective decisions based on analysis, experience and judgment
  • Support accuracy, throughput, customer service metrics as well as other KPI’s identified
  • Maintain inventory control and support reduced inventory shrink initiatives
  • Can cope with change and directional shifts. Can make decisions and act without having all the information
  • Execute innovative and prompt decision-making to achieve improvements to operations through relevant market or customer insights and by listening to associates.
  • Partner with Distribution Services Director in striving to continuously improve overall operations, provide weekly written updates to work produced.
  • Effective allocation of resources to meet daily, weekly, and monthly objectives
  • Collaborate, support, and communicate priorities within direct areas of responsibility and facility. Make changes as necessary to achieve objectives daily, weekly, monthly, quarterly
  • Maintain clean areas and safe work habits
  • Partner with Engineering team and associates to appropriately establish work methods and metrics to most efficiently measure and complete tasks.
  • Track performance against divisional, area and personal goals
  • Participate in establishing processing and performance goals of area and DC
  • Provide development support to direct reports, exempt and non-exempt associates.

   - Provide feedback to performance and effective coaching to improve performance of direct reports and associates within areas of responsibility

  • Build and foster positive, collaborative, and open relationships within functional area, peer group, and other functional areas of HR, LP, IT, and Maintenance.
  • Approachable, accessible, and open communications with all associates
  • Builds relationships based upon integrity, trust, and mutual respect. Support a work environment that is fair and consistent
  • Collaborative support on/with
  • Training programs and initiatives
  • Associate recognition, inclusiveness, and engagement
  • Associate performance review and assessment process
  • Safety goals and objectives, consistent with policies and training
  • Ensure effective communications—up, down and across the business
  • Ability to flex work schedule to meet business needs
  • Participate in and support all company provided training initiatives.

    Experience & Education

    • 15 years of successful progressive management experience in distribution/fulfillment environment preferred.
    • BA/BS degree in Supply Chain, Logistics, Transportation or demonstrated equivalent


    Competencies & Skills

    • Direct to consumer order fulfillment experience preferred
    • Cost-benefit analysis experience
    • Apparel, or retail merchandising industry experience and understanding
    • Project management skills
    • Staff development skills
    • Excellent written and oral communication skills
    • Analytical, Strategic, and tactical planning skills
    • Customer focus
    • Ability to motivate others and build a follow-ship
    • Computer skills; proficiency in Microsoft Office applications
    • Competent in use of computer equipment and word processing, spreadsheet, and database products
    • Ability to collaborate with key business partners, interpret and overcome obstacles, and to continuously improve the customer experience
    • Ability to flex work schedule to meet business needs


    Physical Requirements (with or without reasonable accommodation)

    Regularly required to sit, stand, bend and lift/move up to 10 pounds.  May lift/move up to 30 pounds occasionally.

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

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