Customer Insights Manager - Temp / Contract

MarketingRemote, United States

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Description

Customer Insights Manager – Temp/Contract
Assignment length: approximately 6-months
Start date: ASAP
Pay rate: 50-60/hr
Location: Remote but must be available to work primarily on Pacific Time to meet the needs of the business. 
Please note: This will be a W-2 In-house contract role 
 
We are seeking a strategic and analytical Customer Insights Manager to support our team for an approximate 6 month assignment. This will play a critical role in ensuring continuity across our customer insights function, helping the business stay closely connected to the voice of the customer and broader market trends.
 
This role is ideal for someone who thrives at the intersection of data and storytelling—able to translate insights into actionable business strategies and communicate them effectively to cross-functional partners and leadership.
 
What You’ll Do:
Voice of Customer (VoC) Platform Migration 
  • Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors
  • Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints
  • Identify opportunities to enhance insights and ensure alignment to business KPIs
Customer Survey Management 
  • Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey
  • Partner cross-functionally to gather input on survey topics and business priorities
  • Ensure survey design supports consistent tracking of product and value sentiment over time
  • Analyze results and deliver actionable insights to stakeholders
Brand & Market Insights 
  • Synthesize and share insights from the Quantilope Brand Tracker
  • Monitor key brand KPIs including awareness, consideration, conversion, and category entry points
  • Connect brand insights to broader business performance and commercial strategy
Retail & Competitive Intelligence 
  • Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov
  • Identify and communicate key trends, risks, and opportunities across the retail landscape
  • Provide strategic recommendations to inform commercial decision-making
Mobile App Insights 
  • Monitor mobile app performance in alignment with business priorities
  • Identify meaningful trends and areas of opportunity
  • Partner with cross-functional teams to prioritize and execute improvements
 
What You’ll Need:
  • 5+ years of experience in customer insights, consumer research, or similar
  • Strong expertise in both quantitative and qualitative research methods (surveys, focus groups, store intercepts, etc.)
  • Ability to turn complex data into compelling stories and executive-ready insights
  • A strategic mindset with a strong connection to business outcomes
  • Familiarity with Voice of Customer (VoC) platforms such as Verint, Forsta, Medallia, or Qualtrics
  • Strong analytical skills, including the ability to interpret charts/statistical outputs and manipulate data in Excel
  • Experience working with insights tools and platforms (survey tools, syndicated data sources, etc.)
  • Retail industry experience is a plus
  • Strong collaboration, communication, and organizational skills
  • Comfort managing multiple priorities in a fast-paced environment
 
 
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:
 
E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
 

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Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf