Description

• Lead and coach the LP team to ensure consistency, professionalism, and alignment with company values.
• Set and maintain a positive tone for the department, modeling respect, composure, and accountability.
• Maintain professional boundaries and act as a role model for Agents and peers.
• Communicate clearly and respectfully with internal partners including Operations, HR, Inventory Control, and Facilities.
• Support and implement decisions made by LP and DC leadership with consistency and professionalism.
• Demonstrate a growth mindset by remaining open to feedback, adapting to change, and pursuing continuous improvement.

• Provide day-to-day leadership and direction for the Loss Prevention team, ensuring consistency, engagement, and accountability.
• Oversee department scheduling, training, and workload distribution to ensure effective coverage and productivity.
• Monitor performance against established standards and reinforce expectations through coaching, feedback, and development.
• Partner closely with the LP Manager to identify opportunities for process improvement and efficiency within the department.
• Ensure all team activities are completed accurately, on time, and in alignment with company policies and operational objectives.
• Foster a culture of professionalism, collaboration, and high performance within the LP department.

• Ensure the physical security of the facility through regular oversight of patrols, facility checks, and documentation practices.
• Maintain high standards of compliance with safety and company security protocols.
• Partner with cross-functional leaders to proactively identify and address potential risks or vulnerabilities.
• Promote a culture of security awareness and adherence to established procedures throughout the distribution center.
• Lead by example in maintaining a secure, well-controlled, and compliant operating environment.

• Proactively establish and carry out shrinkage and security control programs.
• Conduct and oversee investigations related to loss, theft, procedural violations, and policy breaches.
• Ensure documentation accuracy and timely reporting to leadership.
• Support investigations involving dishonesty or serious policy violations as directed by the LP Manager.

• Accurately process daily and weekly Kronos payroll for assigned associates.
• Prepare and deliver weekly reports summarizing department performance, compliance, and productivity.
• Maintain and organize departmental documentation for audits and leadership review.
• Participate in meetings and provide updates on security trends, incident outcomes, and overall department effectiveness.

• 5 years of Loss Prevention or Security experience, preferably in a distribution or warehouse environment.
• 1+ year of supervisory or leadership experience required.
• Strong understanding of physical security, shrink control, and loss prevention
• Proven ability to lead and motivate a team while maintaining professionalism and composure.
• Excellent communication, documentation, and time management skills.
• Proficiency in Microsoft Office, Kronos, and other relevant systems.
• Ability to work flexible shifts, including nights and weekends, as needed.

• Leadership & Accountability: Demonstrates integrity, consistency, and professionalism.
• Operational Excellence: Drives compliance and performance through verification and follow-up.
• Communication: Models professional tone and clarity across all interactions.
• Change Agility: Embraces new processes and leads through transition.
• Collaboration: Builds trust and strong partnerships across functions.