Human Resources Admin

Human Resources City of Industry, California


At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

Maintains associate records, ensures the stores remain compliant in regard to company policies and labor laws, and provides customer service to HQ, stores and support to OHDC HR team as needed. This position reports to the Supervisor, HR Administration.

What You'll Do: 

  • Provide first-line customer service support for Human Resources Administration questions as well as general UKG HR process assistance.
  • Respond to requests for HR records by the legal team as well as external requests for background investigations.
  • Respond to unemployment claims and coordinate attendance of appropriate managers for unemployment hearings.
  • Review workflow requests daily in UKG and provide approval for changes; also deny changes that do not meet company compensation policy/practices.
  • Perform onboarding tasks for HQ employees in UKG.
  • Perform separation/off-boarding tasks for HQ employees.
  • Assist in various HRIS reporting activities including separation reason corrections, wage theft reporting, work location mismatch audit, zero-hours report, and terminated employee list for customer service.
  • Assist with maintaining associate files by uploading documents to UKG HR profiles as requested by managers.
  • Update mid-pay period log, and retro log bi-weekly for the payroll team.
  • Update work from home reimbursement upload and provide to payroll team monthly.
  • Provide follow-up and guidance to stores on incomplete onboarding steps including resolving I9 issues.
  • Support compensation team by sending salary ranges to DM every two months.
  • Support benefit team by performing weekly deduction group maintenance and notifying newly eligible employees of benefit enrollment opportunity.
  • Support Employee Services team by proving monthly year of service report.
  • Assist with bi-annual UKG environment upgrades by performing testing and documenting results.
  • Ensure records are maintained in accordance with SOX, government and company compliance.
  • Performs other job duties as needed

What You’ll Need:

  • High School Graduate or equivalent required, some college preferred.
  • Prior HR related experience preferred
  • Excellent computer skills (Word, Excel, database management) required.
  • Proficient in Excel with ability to format and utilize formulas.
  • Able to effectively multi-task and prioritize.
  • Able to maintain confidentiality.
  • Illustrate a dedication to meeting requirements of internal and external customers, respond to all customer requests promptly and thoroughly with professional verbal and written communication.
  • Strong communication skills including ability to work in a team environment, give and receive honest, direct feedback and is a solid verbal and written communicator.
  • Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
  • Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.

 What You'll Get: 

  • A culture where people are accepted and encouraged to be who they are.
  • Our open floor plan allows for a creative, collaborative and fun environment.
  • Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
  • Comprehensive wellness package including, medical, dental, vision, FSA and on-site, chiropractic and massage therapy services as well as fitness and yoga classes.
  • Generous 50% employee discount and access to employee-only sales.
  • Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
  • Child Care Discount at participating locations.
  • Tuition reimbursement program
  • Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
  • On-site gym, basketball court and car wash service. Commuter benefits. Discounts on cell phones, and computer purchases, entertainment tickets and more.
  • Pet insurance for your fur babies.
  • Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
  • You’ll be challenged and grow. Opportunity for upward mobility available at all levels of the organization. 




Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster:
Eligibility to Work Poster (English):
Eligibility to Work Poster (Spanish):
California Consumer Privacy Act Applicant Notice (CCPA):
EEO Poster: