Customer Service Representative

Customer Service and Call Center City of Industry, California


Description

Resolves customer issues and provides superior customer service to ensure return business.  This position reports to the Customer Service Supervisor.

WHAT YOU'LL DO:

  • Monitors phone queue to ensure proper coverage is maintained at all times.
  • Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries.
  • Uses product knowledge to suggest items to customers and properly inform them on product choice.
  • Responds to all customer voice-mail messages and e-mails within a 24-hour period.
  • Provides feedback to management regarding current customer service processes and procedures.
  • Utilizes follow through skills to resolve outstanding customer questions and/or issues.
  • Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation.
  • Completes daily administrative projects on time and correctly.
  • Maintains all quality, productivity, reliability and sales performance standards.
WHAT YOU'LL NEED:
  • Minimum of 1 year customer service experience in an online call center environment or equivalent.
  • Excellent written and verbal communication skills.
  • Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy.
  • Type at a minimum of 40 words per minute.
  • Strong attention to detail, organizational and follow-up skills.
  • Bilingual English/Spanish; fluent in writing, reading, speaking (preferred).
  • Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays.
  • Illustrates dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
  • Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator.
WHAT YOU'LL GET:
  • Our open floor plan allows for a creative, collaborative and fun environment.
  • A competitive benefits package including medical, dental, vision, 401k and paid time off.
  • Additional perks to consider are generous employee discount, access to employee-only sales, café, weekly on-site physician, chiropractor, masseuse, gym, fitness and yoga classes, basketball court, and more.


Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf