Patient Account Rep Support Full Time Days

Category: Clerical
Department: 85500 - Credit & Collection
Job Type: Full-Time
Shift: Days
Hours per day: 8 Hour

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About Torrance Memorial

Recognized among the Best Hospitals for 2025–26 and ranked 8th in California, Torrance Memorial continues to set the standard for quality and innovation in health care. Our culture is built on teamwork, integrity, and a deep commitment to our patients and community. When you join us, you’ll find a place where your skills are valued, your growth is encouraged, and your impact truly matters.

Description

Under general supervision, performs a number of clerical task to efficiently hand the PPO Financial classes collections follow up to secure payment on billed claims.

Core Competencies

  • Reviews and processes the out-patient correspondence from the insurance carriers for the PPO financial classes.
  • Identifies and resolves problem issues independently.
  • Verifies insurance eligibility and authorization as needed.
  • Manages staff to oversee Explanation of Benefits are returned to staff within 1 week of request.
  • Promotes positive customer relations.
  • Utilizes hospital computer system to update, adjust, and process accurate patient accounts.
  • Stays informed of updated insurance requirements and reimbursement practices.
  • Assists with training of new staff members.
  • Answers and handles a heavy volume of incoming calls.

Education

Additional Information
 2 years experience in Business Office

Experience

Number of Years Experience
1 Biller/collection experience in medical office or hospital.
Additional Information
Ability to use 10-key adding machine. Knowledge of admitting procedures/requirements. Knowledge of insurance billing procedures and requirements. One year experience in hospital business office. Knowledge of PPO/HMO/Capitation reimbursement and contractual discounts.

License / Certification Requirements

 

Compensation Range:
 $25.00 - 32.46 / Hour

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