Project Support Analyst

Clerical 84801 - Apps & Integration Services Full-Time Days 8 Hour


The Project Support Analyst position will be a member of the Apps & Integration Services team, and assists with end user training, scheduling, creates reports, provides conversion support and is responsible for projects as assigned by the Manager of Financial Applications. The Project Support Analyst will be assigned to various Application Support Team (AST) related IT projects with supervision by project leads and the Manager.

Core Competencies

  • Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress.

  • Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns.

  • Communicates effectively with patients, peers, staff, supervisors and all customers in a timely manner.

  • Ensures that financial and material resources are used effectively and efficiently.

Department Specific Competencies

  • Establishes a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.

  • Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases. Works effectively with peers and carries own share of team workload.

  • Maintains accurate records of issues and problem resolution.

  • Assists with the development and implementation of end user training.

  • Conducts training and in-service sessions for Department and other end users.

  • Prepares user guides and creates training documentation.

  • Provides conversion support.

  • Escalates all problems or unusual matters of significance and takes necessary corrective action or suggests alternatives.

  • Establishes guidelines for project reporting and participates in regular project review meetings.

  • Facilitates the review of new project requests using the Project Evaluation Worksheet.

  • Maintains all project files from the start of a new project to the close out and archiving of a completed project.

  • Assists Project Manager on larger projects with project plan, task list, issues list, and status updates.

  • Assumes project leadership on small projects and cooperates with others on large projects by working out details and specific tasks as assigned.



Additional Information
May also have 1 year of experience in project management in lieu of an associates degree.


Number of Years ExperienceType of Experience
1Project management

License / Certification Requirements