Description

This position is responsible for assigned patient care area with 24 hour accountability. The Manager, Hospice (Director) is responsible for ensuring effective delivery of evidenced-based practice of clinical patient care and compliance with administrative and clinical policies and procedures.

Core Competencies

Creates a culture of effective communication and promotes positive working relationships with internal and external customers. Addresses personnel issues in order to promote a healthy work environment Operationalizes the Shared Decision Making Model of nursing practice and integrates point of care staff into decision making. Communicates policies, standards, institutional changes, safety information and clinical information integral to the position. Utilizes follow up phone calls and field visits to communicate with patients and families to enhance the patient experience. Communicates significant unit issues utilizing chain of command Follows up on all patient and family service issues within 24 business hours Delegates responsibilities appropriate to licensure, education, and experience of staff. Conducts a minimum of ten staff meetings per year. Reviews and follows up on incident reports and reports trends to staff. Participates and facilitates/sponsor for unit based council when applicable. Evaluates the quality and effectiveness of nursing practice, nursing services and healthcare delivery for assigned area and the integration of evidence based clinical services within their assigned unit. Develops and monitors annual goals for improving customer satisfaction, quality, and cost containment and reports trends to staff Clarifies organizational and unit goals for all employees Adheres to current organizational Performance Improvement priorities Selects and uses process, outcome, and structure audits appropriately. Uses quality control findings in determining needed areas of staff education or coaching. Assesses the unit organizational environment to identify and categorize errors that are occurring and proactively reworks the process that led to errors Participates in multidisciplinary meetings/rounds to discuss and resolve patient care issues as needed. Collaborates with the PI/Educator to ensures utilization of evidence-based practice to develop and implement standards that guide practice. Plans and provides for cost effective use of resources and participates in budget preparation for assigned unit. Manages the acquisition and utilization of clinical supplies and equipment. Manages staffing, including nursing staff, clerical support staff and unit support services staff. Uses the appraisal process to motivate employees and promote growth. Provides frequent informal feedback on work performance and uses coaching techniques that promote employee growth in work performance. Follows through with disciplinary actions and employee grievances. Facilitates prompt conflict resolution among employees. Provides opportunities for staff feedback and incorporates suggestions into operations improvement goals. Demonstrates knowledge of budget. Assumes accountability for quality and fiscal control of staffing. Ensures payroll is submitted bi-weekly in accordance with the deadlines set by Payroll Office Uses appropriate interview techniques to fill positions. Facilitates and supports recruitment and retention activities.