Description

Under general supervision, performs secretarial, clerical, and a variety of general office functions, which include scheduling of appointments, verifying patient information, maintaining patient files, filing, processing outpatient charges, and making copies of pertinent documents. Extensive time spent on phone to coordinate scheduling for outpatients, verifying referrals, and obtaining necessary information from medical professional offices.

Core Competencies

Interfaces with outpatients and/or families and physician offices to schedule appointments for Medical Nutrition Therapy (MNT), Diabetes Self Management Training (DSMT), and Cardiac Rehabilitation. Interfaces with medical professional office staff to obtain information needed for a MNT, DSMT, or Cardiac Rehabilitation referral, including referral form, authorizations, and pertinent lab test results. Monitors incoming referrals via the fax machine. Assists in the coordination of the classes for the Diabetes Self Management Education Program as needed. Creates, maintains, and scans outpatient medical records for MNT, DSMT, and Cardiac Rehabilitation Registers and schedules patients. Maintains computer scheduling data files. Duplicates material using photocopying equipment as required. Greets and registers patients for their outpatient appointment. Enters patient charges into computer and prepares charge documents as required. Prepares and maintains statistical and outcome information for the department as required. Assists in the development of marketing strategies for MNT, DSMT, and Cardiac Rehabilitation Services. Observes and follows departmental and hospital policy and procedures.