Description

This position provides front office support for the Endoscopy Center and staff and performs a variety of tasks including greeting and directing patients, scheduling and billing procedures, answering telephones, word processing and copying and distributing test results and reports.

Core Competencies

Demonstrates knowledge of general age specific norms for all age groups. Registers patients and assures they are taken care of in a timely manner. Completes patient’s registration process. Receives and directs patients; notifies staff of patient’s arrival and/or escorts patient to appropriate area. Answers telephone within 4 rings. Receives and addresses in-coming telephone calls; records and routes messages as indicated. Picks up and addresses voice-mail messages. Schedules patients, after obtaining patients demographic and insurance information/authorizations into the scheduling system in a timely manner Provides patients with accurate instructions regarding procedure and appointment Maintains accurate procedure schedules for department. Prepares patient charts; ensures that necessary forms and test results are available in chart prior to patient appointments. Utilizes computer systems to schedule and process patients, obtain lab results and communicate with co-workers. Utilizes word processing program and spread sheet applications for department/program correspondence documents and forms. Utilizes Olympus computer network for patient demographics. Copies and distributes transcribed reports. Files patient records, lab results and charts. Opens, sorts and distributes mail to appropriate personnel. Sorts, files and distributes endoscopic photographs. Orders and restocks office supplies. Reviews charges for accuracy, addresses billing mistakes/ problems with supervisor. Maintains office equipment and initiates maintenance and repairs as necessary. Schedules special functions according to hospital guidelines. Mails educational information notices for conferences and meetings in a timely manner. Participates in planning, organizing and implementing conferences and symposiums. Maintains safe/clean work environment according to hospital safety and security guidelines. Assists with orientation and training of new employees and volunteers as assigned.