Description

The Secretary provides front office support for the Cardiology Department and Nuclear Medicine Department.

Core Competencies

Prints schedule and call for orders when assigned. Call for a valid order when required. Greets patients, obtains demographic data and processes appropriate paperwork for registration, ensuring accuracy of information. Verifies insurance eligibility, benefits and coverage. Collects deductibles and visit co-payments in advance of treatment or during the course of treatment, as appropriate. Notifies appropriate staff of patients arrival and/or escorts patient to room. Schedules appointments for Cardiology procedures, coordinating rooms, physician, technician, and nursing staff as indicated. Registers and schedules patients. Answers telephone courteously, identifying self and department. Answers telephone within 4 rings. Screens telephone calls and routes call appropriately. Records and routes messages as indicated accurately. Picks up and addresses voice-mail messages. Utilizes computer systems to schedule and process patients, obtain lab results and communicate with co-workers. Provides patients with accurate instructions regarding procedure and appointment Monitors and orders supplies. Places special orders for non-stock items through the Purchasing department. Maintains and orders office supplies for the department. Logs Requests for and Release of Medical Records correspondence and ensures correct patient authorization forms are completed accurately. Assists in training of new employees.