Secretary - Physical Therapy FT Days

Clerical 77700 - Physical Therapy Full-Time Days 8 Hour 0700


Under general supervision, performs secretarial, billing, and a variety of general office functions which include reception and scheduling of patients for multi discipline professionals within the Department of Rehabilitation Services.

Core Competencies

  • Performs general secretarial work for department as assigned.
  • Answers and handles a heavy volume of incoming calls.
  • Demonstrates excellent customer service skills.
  • Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
  • Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
  • Registers patients and assures they are taken care of in a timely manner.
  • Manages meeting schedules, therapist schedules, and front office staff schedules.
  • Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
  • Picks up voice mail messages throughout the day according to department policy and procedure.
  • Makes photocopies as required.
  • Orders and maintains office supplies as required.
  • Prepares and maintains statistical information for the department as required.
  • Processes all credit card payments and payments received from patients.
  • Solves patient service issue problems.
  • Proofs billing/computer data as required.
  • Requests insurance authorization for treatment, procedures and/or consultations.
  • Verifies insurance eligibility, benefits and coverage.
  • Evaluates and makes positive suggestions for change in the environment.
  • Scans patient documents in EMR as needed.
  • Monitors incoming referrals via the fax machine.
  • Seeks supervisor as appropriate.

Department Specific Competencies


High School Diploma/GED or Higher EducationN/A
Additional Information


Number of Years ExperienceType of Experience
Additional Information
Types 35 wpm

License / Certification Requirements