Description

The Patient Observer Technician works cooperatively with all members of the health care team in continuously monitoring patients, recognizing patient movement and proactively alerting nurses and other caregivers in an effort to prevent adverse events including: patient falls, patient elopement, patient safety and visitor monitoring, from a remote centralized monitoring station (CMS). The Patient Observer Technician also performs clerical and receptionist duties and assists clinical personnel with non clinical duties.

Core Competencies

Acts as a resource for patients and family/visitors Addresses administrative needs in a respectful and caring manner Adheres to infection prevention Adheres to policies and procedures, to ensure safe and optimal care Assists in providing patient comfort and safety Communicates effectively with the patient, family, and medical staff during the continuum of care Complies with Joint Commission’s national patient safety goals Complies with organizational quality dashboard/benchmarking goals Identifies common variables affecting patient care and follows reporting process Maintains cooperative working relationships with members of the hospital team Participates in activities in alignment with the Magnet Model Reports matters requiring Nursing intervention immediately Supports patient care within scope of a practice as directed by other members of the healthcare team Utilizes resources in an economical manner Communicates with patient using AIDET. Answers phone and patient call system in a timely manner, uses proper phone etiquette, greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly, takes and relays messages to personnel on the unit in a timely manner, ensures excellent customer service Introduces self by name and position when answering phone and call system. Acknowledges patients and family members as they come to front station. Performs as a preceptor in an active and engaged manner Observes, monitors and documents patient movement and interactions. Communicates and redirects patients as needed. Notes changes in patient movement and recognizes safety risks and responds accordingly. Documents all patient interactions and communications. Tracks patients transferring to and from unit and leaving for procedures to provide constant observation while on monitor. #LI-LP1

Compensation Range: $24.00 - $32.46 / Hour