Secretary - BDC Torrance FT Days

Clerical 76306 - BDC - Torrance Full-Time Days 8 Hour


Description

Under general supervision receives patients and staff in person and over the telephone. Schedules procedures and interprets procedures to patients. Performs a variety of general clerical work and performs related tasks as required.

Core Competencies

  • Demonstrates excellent customer service skills.
  • Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate.
  • Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements.
  • Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed.
  • Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures.
  • Organizes other medical record documents using established systems.
  • Types, files reports, and cross indexes and files records.
  • Ensures all information for patient billing is accurate and complete.
  • Exercises judgment in making decisions within a clearly established guideline.
  • Sorts and distributes mail and delivers messages.
  • Participates in hospital Performance Improvement activities using LEAN tools and techniques.
  • Provides health care services in own job category all age groups.
  • Demonstrates role in department specific patient safety.
  • Assists patients with completing Release of Information and Request for Information forms.
  • Calls patient to confirm next day’s appointments when necessary.

Department Specific Competencies

Education

DegreeProgram
N/AN/A
Additional Information
High school diploma, GED, or Higher Education

Experience

Number of Years ExperienceType of Experience
N/A
Additional Information
Six months clerical experience. PC experience. Typing 45 WPM. Alpha and numeric filing. Basic knowledge of medical terminology.

License / Certification Requirements