Description

Responsible for the overall operations of the Center, to include the planning, directing, and supervising of all personnel and activities, as well as the marketing of the center, and to provide excellence in all aspects of customer service and patient care.

Core Competencies

Organizes and coordinates radiology services (Mammography(screening/diagnostic), ultrasound, MRI, stereotactic and ultrasound-guided biopsies, localization procedures) in conjunction with other departments in order to provide effective and efficient patient care.   Selects, trains, and develops an effective and efficient staff; conducts performance appraisals, recommends and/or approves salary increases, promotions, transfers, and dismissals, assists subordinate supervisors, documents disciplinary problems, and discusses with employee, provides training and technical assistance to employees; schedules employees for departmental coverage. Ensures competency of staff for assigned job duties. Ensures age specific competencies for all ages served by the department.    Develops, monitors, and reports on key performance indicators (KPIs), patient satisfaction, safety goals, and quality improvement initiatives.   Develops, manages, and optimizes operational budgets, procurement, and resource allocation to ensure cost-effective services. Evaluates personnel requirements and maintains appropriate staffing levels. Coordinates all work flow through direct supervision.  Evaluates departmental services and training programs on a regular basis to assure that those services and programs are in accordance with standards established by the Medical Center and the Medical Director and that they comply with local, state and federal standards that may be applicable. Regulatory, Compliance & Accreditation: MQSA, ACR, NAPBC, state licensure - overseeing inspections, readiness, documentation.  Ensuring timely patient scheduling, follow-up, communication of BI-RADS results, counseling, and care coordination.  Establishes and maintains safety, infection, and environmental control policies and procedures for the department.    Keeps employee attendance and continuing education records. Manages the safety program in the department for patients and staff as well as hazardous management. Participates in equipment and product evaluation and makes recommendations to the department's Medical Director and the Vice President. Manages patient flow, registration, charges and collections at the time of services, and coordinates with the hospital Patient Accounting Department to provide all necessary information for their billing and follow-up of patient accounts. Ensures departmental participation in facility performance improvement activities and interdepartmental projects as appropriate.    Maintains MQSA license for the Breast Diagnostic Centers.