Description

Under direct supervision, the Patient Account Representative performs tasks related to the collection of outstanding patient account balances at Torrance Memorial Medical Center while maintaining excellent customer relations.

• Reviews status of work queues and prioritizes job functions to ensure timely follow-up on patient accounts.
• Receives and answers inquiries from patients and insurance companies regarding charges and/or billing discrepancies.
• Answers telephone calls in a timely manner, ascertain needs, and route calls, as appropriate.
• Addresses customer complaints and concerns promptly. 
• Documents all conversations with customers in a prompt and concise manner.
• Updates and corrects any demographic, insurance, or other changes necessary based on verified information to maintain accurate accounts.
• Adheres to credit and collection policy and procedures.
• Maintains working knowledge of payer requirements in order to communicate this information to departments and to patients, as needed.
• Explains Business Office policies and procedures to patients, families, physicians, and other hospital departments.
• Promotes positive customer relations.
• Contribute to the overall success of the Business Office by meeting or exceeding collection goals.