Secretary - BDC FT Days

Clerical 76306 - BDC - Torrance Full-Time Days 8 Hour 0800


Description

Under general supervision receives patients and staff in person and over the telephone. Schedules procedures and interprets procedures to patients. Performs a variety of general clerical work and performs related tasks as required.

Core Competencies

  • Demonstrates excellent customer service skills.

  • Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate.

  • Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements.


  • Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed.

  • Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures.

  • Organizes other medical record documents using established systems.

  • Types, files reports, and cross indexes and files records.

  • Ensures all information for patient billing is accurate and complete.

  • Exercises judgment in making decisions within a clearly established guideline.

  • Sorts and distributes mail and delivers messages.

  • Participates in hospital Performance Improvement activities using LEAN tools and techniques.

  • Provides health care services in own job category all age groups.

  • Demonstrates role in department specific patient safety.

  • Assists patients with completing Release of Information and Request for Information forms.

  • Calls patient to confirm next day’s appointments when necessary.

 


Experience


Additional Information
Six months clerical experience. Alpha and numeric filing. Basic knowledge of medical terminology.

Compensation Range: 
$23.00 - $30.41 / Hour

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