Under supervision, makes underwriting recommendations and decisions to protect the financial assets of the company and the carrier pertaining to organ transplant products. Reviews proposal requests to evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing. Communicates with producers to answer questions, maintain, and develop producer relationships.
Relying on instructions and pre-established guidelines, the Underwriting Assistant is responsible for accomplishing the following as guided by others. These assignments are routine in nature.
- Develop the skills to be able to evaluate risk acceptability within established guidelines and set appropriate rates and factor levels.
- Learn department underwriting procedures from underwriting manual.
- Learn the set-up of renewal files.
- Develop skills and knowledge to evaluate current or potential medical conditions using available resources.
- Develop the skills to be able to analyze proposed plan changes to acceptability and cost, including thorough follow-up.
- Perform initial underwriting analysis and quotes and make recommendations on routine, non-complex Requests for Proposal.
- Communicate with third-party administrators and/or brokers (within scope of ability) to answer questions, explain decisions, and build and maintain productive relationships. Respond appropriately and in a timely manner to service requests. Refer problems on to appropriate person.
- Assist department in meeting annual company goals for profitability, renewal retention, revenue growth, and new business production.
- Work in conjunction with the Marketing department to follow-up on quoted cases pertaining to organ transplant products.
- Complete on-going educational classes as required.
- Ensure the entries are complete and accurate
- Set up new business and renewal quote records in systems, to include but not limited to;
- Product, producer and broker details
- Broker appointment vetting documentation
- Managing retrieval of information from secure sites
- Incumbent and competitive information
- Seek management sign off when necessary
- Release quotes
- Document progression to sale
- Understand and maintain compliance with company guidelines
- Support broker license vetting and appointment process
- Generate renewal reports as applicable
- Attach pertinent documents to the appropriate quote record as needed
- Ensure the Notes section of the record includes all pertinent documentation
- Follow work plans, established timelines, and pre-defined goals for assigned work.
- Meet commitments on deadlines.
- Communicate activities, results, and observations with employees and management as appropriate.
- Identify areas for improvement in existing business practices.
- Perform work thoroughly in a cost-efficient manner and at a high productivity level.
Business Controls and Policies
- Comply with all corporate policies and procedures.
- Report any breakdowns in controls to management.
- Conduct all activities in a safe manner.
- No people management responsibility.
Position Knowledge, Skills, and Requirements:
- Bachelor's degree in Business Administration, Accounting, Finance, a related field, or the equivalent education and/or experience
- Prefer work towards Certified Employee Benefits Specialist (CEBS), Fellow of the Life Management Institute (FLMI), or Chartered Life Underwriter (CLU) certification(s).
- Minimum of two years of relevant and progressive professional experience
- Ability to read and interpret documents such as plan of benefits, bid specifications, claim reports, and procedural manuals
- Possess and have ability to apply knowledge of principles, practices, and procedures
- Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
- Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
- Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
- Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
Working Conditions and Physical Demands:
- Overtime hours may be required to fulfill job responsibilities
- May be required to remain stationary for extended periods of time
- May be required to move up to 10 pounds
- Must be able to operate a computer and other devices
- Close vision and ability to adjust focus, such as required to read a computer screen
TMHCC will consider all requests for reasonable accommodation as outlined in the Employee Handbook. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.