Broker Compliance Manager

Compliance and Regulation London, United Kingdom

  • Job Category:

    Compliance and Regulation

  • Location:

    London, United Kingdom

  • Job Type:


  • Group:

    International Group

  • Number of Openings:



Position at Tokio Marine HCC

Overview: Broker Compliance Manager

 Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.


Job Purpose:


To manage the broker function for Tokio Marine HCC International, ensuring:


  • All brokers are approved in line with the Companies’ Broker Vetting Procedures;
  • The Broker Vetting Framework remains fit for purpose and is developed and adapted in response, as appropriate, to regulatory and internal changes;
  • The broker function supports the business with excellent technical expertise and knowledge and performs to a high standard;
  • The system used for broker oversight is reviewed and developed to enhance and streamline the existing broker review process; and
  • The broker function meets the objectives defined within the Compliance Plan.


Key Responsibilities:


Management of Framework

  • To review and develop the Broker Oversight Framework adopting a best practice, consistent and collaborative approach across the Companies.
  • To ensure that those ToBAs issued to brokers for sign-off are up-to-date, taking into account all applicable regulatory and legislative requirements.
  • To produce the broker section of the Third-Party training module and ensure the delivery of guidance and training to the business / internal stakeholders in the Companies, as required.
  • To oversee and produce the broker sections of the annual Compliance Plan and ensure proposed projects / tasks are completed as scheduled.
  • To manage the circulation of market updates and guidance, as necessary, to business units within the Companies on compliance with regulatory, general market and Lloyd’s requirements relating to brokers.
  • To oversee the management of brokers by the Companies’ European entity, Tokio Marine Europe S.A., assisting with queries, as necessary.
  • To manage the agreements with external service providers that support the broker review process, ensuring these contracts are managed on a regular basis and renewed as required.





Broker Review Management


  • To manage and oversee the review and approval of brokers in line with the Companies’ Intermediary Vetting Procedures, which includes:
    • Due diligence review and approval of new brokers;
    • Issuance of signed terms of business agreements (‘ToBA’):
  • General ToBA queries; and
  • Monitoring of brokers to ensure that the appropriate level of due diligence review has been performed based on the income produced.


  • To oversee the review of sub-brokers for any cascading risk transfer requests received from third parties.
  • To review and facilitate the responses for any Brexit-related or other broker-related queries.



Systems and Reporting

  • To oversee the maintenance of the Customer Relationship Management (‘CRM’) system, housing a central database for all third parties.
  • To manage and enhance the monthly dun & bradstreet (d&b) checks via CRM on all existing brokers.
  • To develop the CRM system so that it becomes a more effective third-party oversight system and assist with the ongoing, historic changes required to CRM.
  • To oversee the cleansing of the broker data migrated over from historic systems and subsequently ensure that updated ToBAs are issued to all cleansed brokers.
  • To manage and develop the broker reports produced for various Committees including the Product Governance & Distribution Committee.
  • To manage the completion of regulatory and Lloyd’s returns and / or requests, as required.


Team and Stakeholder Management

  • To manage, mentor and train two members of the Broker Team within the Compliance Department and liaise / collaborate with peers at Tokio Marine Europe S.A. as required.
  • To build and maintain strong relationships with the Compliance Department and all business units.
  • To provide co-ordination support for internal audit reviews, where required.
  • To complete ad hoc tasks as requested by the Senior Compliance Officer.


Skills and Experience Specification:



  • 5 years’ experience within a Compliance Department, with technical knowledge of the broker market.
  • Previous managerial experience.
  • Experience within the Insurance and Lloyd’s Market.
  • Computer literate with knowledge of Microsoft Office products, i.e. Word and Excel.
  • Strong organisational and workload management skills.
  • Strong analytical and written skills.
  • Attention to detail; due diligence and investigative skills.
  • Ability to communicate effectively with individuals at all levels of the business in a confident and professional manner.
  • Hard working, diligent and a quick learner.



  • Hybrid working (3 days in the office 2 working from home)
  • Pension: 10% contribution from the company
  • BUPA family cover
  • 25 days holiday (plus bank holidays)
  • Wellbeing allowance

(Further information can be found on our company careers page)


“Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist.


The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit for more information about our companies. #LI-TS1