Claims Assistant (Administrative)

Administrative Mount Kisco, New York Encino, California

  • Job Category:


  • Location:

    Mount Kisco, New York Encino, California

  • Job Type:

    Full Time

  • Number of Openings:



Position at Tokio Marine HCC

Claims Assistant


The Tokio Marine HCC – Cyber & Professional Lines Group is seeking a self-motivated, detailed orientated Claims Assistant to join our growing Claims Department.


If you are looking for a career in the insurance industry in a fast-paced, ever-expanding company, we have an exciting opportunity to join our Claims Administrative Support Team in our Mount Kisco, New York and Encino, California regional office locations. This position will report into a member of the Claims Management Team.


Position Overview


The Claims Assistant is the first point of contact for the Company’s policyholder and broker customers.  The role involves all aspects of initial claims intake as well as ongoing processing of claims communication and documentation. The Claims Assistant supports a department of claims professionals on various specialty insurance lines of business, including Cyber, Employment Practices Liability, Architects, Engineers and Construction Managers Liability, Miscellaneous and Lawyers Professional Liability, Cyber and Technology Errors and Omissions. The position requires data entry; drafting and issuance of various claims correspondence, via email, fax and regular mail; answering email and telephonic inquiries from policyholders and brokers; maintenance of electronic claim files; and providing general support to the claims professionals and Claims Department Management. The Claims Assistant also assists in processing and issuance of claims related payments and corresponding file documentation.


Performance Objectives


  • Gain understanding of the department procedures and systems as well as, comply with all corporate policies and procedures: During the first 30 days, the Claims Assistant will develop an understanding of how the Claims Department operates within the Tokio Marine HCC structure through direct training and interactions with claims staff and supervisors. The Claims Assistant will exhibit a cooperative spirit and foster an environment of collaboration with others.


  • Be proficient in communications and develop skills needed to work independently: During the first 60 to 90 days, the Claims Assistant will develop effectiveness and efficiency in performing job duties and associated tasks. Work product will be accurate, thorough, timely and neat.


  • Succeed in an independent working environment: Within 6 months, the Claims Assistant will work independently, meet deadlines and demonstrate the ability to meet challenges related to job responsibilities; demonstrate excellent written and verbal communication skills with an emphasis on confidentiality and tact; show commitment to team and organizational goals; take initiative; and support and adapt to change.

Education Requirements

  • Associate or Bachelor’s Degree preferred; High School Diploma or equivalent may be considered depending upon work experience.



  • Two or more years of relevant administrative support experience.


Technical Skills

  • Proficiency using Microsoft Office Suite with emphasis on Excel, Word, Outlook and PowerPoint.

Key Competencies

  • Excellent written and verbal communication skills.
  • Adept and accurate data entry skills.
  • Possess and have ability to apply basic knowledge of principles, practices and procedures.

Working Conditions and Physical Demands

  • Overtime hours may be required to fulfill job responsibilities
  • May require a valid driver’s license
  • May be required to remain stationary for extended periods of time
  • May be required to move up to 10 pounds
  • Must be able to operate a computer and other devices
  • Close vision and ability to adjust focus, such as required to read a computer screen


If you have superior organizational skills, can manage multiple tasks simultaneously, enjoy being part of a team, and your experience matches these requirements, please apply WITH A COVER LETTER INCLUDING SALARY RANGE REQUIREMENTS.

Tokio Marine HCC offers a competitive salary, generous benefits program, matching 401(k), and a supportive working environment. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals. The Tokio Marine HCC Group of Companies are equal-opportunity employers. Please visit for more information about our companies.