Claims Technician

Claims Leicester, United Kingdom

  • Job Category:


  • Location:

    Leicester, United Kingdom

  • Job Type:


  • Group:

    International Group

  • Number of Openings:



Position at Tokio Marine HCC



Tokio Marine HCC is one of the largest Trade Credit Insurers in the UK. The Claims department is forward-thinking with clear customer service objectives.

As a Claims Technician within the team, you will have daily contact with internal and external customers from varying areas of the business and differing industry sectors, as well as with brokers.

We have great development opportunities, and the successful candidate will be able to challenge the norm and bring new ideas to the department, through projects and customer service initiatives.


Job Purpose:

Investigation, examination, negotiation, and settlement of credit insurance claims within established guidelines and parameters set. Provide administrative support and information collection to the Claims Team.


Full training for the role will be given no previous experience in a similar role required


Key Responsibilities:

Key Responsibilities:

  • Recording and / or monitoring insolvency dates forming the claim event.
  • Mathematically checking claims
  • Calculating and entering provisions
  • Confirming insolvency events and setting up spreadsheets to collect data
  • Liaison with Insolvency Practitioners and external stakeholders
  • Examining and assessing claims submitted including making settlement within agreed authority schedules and specified timescales with advance notice to sales staff where required
  • Identifying fraudulent claims
  • Input and retrieval of data on bespoke database including basic Excel spreadsheet management
  • Monitoring salvages by use of diary system and spreadsheet recording
  • Reporting (where appropriate) concerns to Risk / Underwriters for limit / cover reviews
  • Informing management of potential large losses and recording same on department Trawl spreadsheet
  • Calling customers to collect data
  • Setting up and paying claims using bespoke IT system
  • Chasing customers for information and refunds
  • Handling general email and telephone queries
  • Management of paperless filing system
  • Receiving and handling basic complaints with referral to management where required
  • Advising Policyholders on claims procedures
  • General administration
  • Other reasonable duties as instructed by the Claims Manager
  • Ensuring a professional and fair approach is portrayed at all times
  • Taking an active role in Team discussions and helping shape the way we do things.



Performance Objectives:

  • Ensure all Claims are handled and resolved within defined KPI’s.
  • Deliver first class service to internal and external customers.
  • Understand the polies we operate and differentiate service levels accordingly.


Skills and Experience Specification:



  • Educated to A Level standard /BTEC Level 3 or equivalent
  • Good written communication skills, including letter writing,
  • Good verbal communication skills, Confident telephone manner and clearly spoken.
  • Basic Word Processing & spreadsheet skills & working knowledge of Microsoft tools
  • Flexible, proactive attitude & team player
  • Commercial awareness



  • Educated to Degree level – Business, Legal or Construction based subjects preferred
  • Experience or knowledge of credit management
  • Knowledge of different types of insolvencies & debt collection processes
  • Experience of Credit Control environment



Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist.


The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit for more information about our companies.#LI-TS1