Global Assistance Coordinator
Description
Are you someone that values work that will make a difference?
Picture this: You are traveling on a summer trip and you accidentally fall and break your arm. So, what do you do? On Call International is a travel risk management assistance company that is here to help you through these hard times. Now, with such an increase in travel, we have great opportunity for skilled customer service professionals to take on meaningful work in a fast-paced environment.
Global Assistance Coordinator
The Global Assistance Coordinator will be responsible for supporting the Global Response Center in all aspects of opening and managing various types of emergency, medical, and travel cases. This could vary from duties such as daily verbal and written communications to the patient and companions, liaising with medical teams worldwide, and arranging logistics related to emergency travel. This role will be handling inbound triage calls, after-hour customer service inquires, and facilitating payments for airline tickets, funeral home expenses and other emergency travel needs.
Performance Objectives:
30 Days - Gain understanding of the Case Coordinator Process: Develop a knowledge base of the global travel assistance process in order to explain emergency evacuations, travel arrangements and benefit details to ensure customers understand the assistance On Call provides.
90 Days - Manage Cases: Comfortably manage travel and medical emergency case types with minimal supervision. Begin learning consultative sales techniques to uncover and resolve customer needs and answer questions regarding plan benefits and claims status.
Position Knowledge & Requirements:
Education High School diploma or equivalent.
Experience Experience in travel and hospitality industry, insurance claims processing, or foreign language skills are encouraged, but not required.
Qualities & Skills:
- Ability to be empathetic towards people speaking with and their situations.
- Outstanding customer service skills and displays proper phone etiquette – this position communicates with people who need assistance during difficult situations and maintaining a calm and professional tone is very important.
- Strong multi-tasking skills, meaning listening & comprehending what is being said and relaying that information accurately without delaying the process.
Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.
Please visit www.tmhcc.com for more information about our companies.