Manager, People Operations (BC or AB - Remote)

People & Culture BC Alberta

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Description

Thrive Health is on an important mission: to make healthcare work better for everyone. We’re creating digital healthcare technology that enables more efficient, engaging care for patients, and empowers providers with the tools they need to do great work.
  • Thrive Health offers a digital care coordination platform that allows you to easily and rapidly create and unify care journeys for patients, their families, and healthcare providers to improve clinical outcomes. 
  • The platform is designed to connect journeys, people, and data across the whole continuum of health.
  • Thrive Health enables a patient's health story to follow them as they navigate care through the health system. The platform centralizes the information for the patient and also provides valuable health insights.
What does this technology look like? Here’s a sneak peak:
  • A first-of-its-kind interactive patient engagement tool for breast cancer survivors
  • A surgical optimization care journey that enhances patients’ experiences as they prepare for surgery
  • A mental health and wellness journey that guides patients in self-care
  • A clinical waitlist intervention tool that helps chronic pain patients get appointments with providers sooner
When you become a Thriver, you are joining a passionate team of people who are committed to creating a more equitable, accessible healthcare system. Each day, we live by our five core values - be bold, be innovative, be transparent, be inclusive, be humble - and take incremental steps to achieve this mission. We’re looking for our next great Thriver, and the unique perspective you bring to make us a stronger, more diverse organization. 
 
The Opportunity
 
Hi, I’m Ashley; VP, Corporate Services at Thrive Health. We’re looking for a Manager, People Operations to join us and play a critical role in enabling an exceptional employee experience across the full employee lifecycle—from onboarding and performance management to total rewards and professional development. This role builds and scales efficient, people-centric programs that support operational excellence, employee engagement, and a strong organizational culture.
 
What Your Day-to-Day Will Look Like:
 
Employee Experience & Culture
  • Oversee the onboarding and orientation process to ensure new hires are seamlessly integrated into the company;
  • Develop and implement strategies to boost employee engagement, satisfaction, and a sense of belonging;
  • Design and execute employee surveys; analyze feedback and partner with leaders to implement improvements;
  • Support the development of programs and policies that reflect our values and foster an inclusive and supportive workplace;
Performance, Development & Talent
  • Guide leaders in driving team performance, development, and engagement;
  • Support the execution of the performance management cycle and other talent programs;
  • Contribute to learning and development initiatives that build capability across the organization;
Compensation & Benefits
  • Conduct market benchmarking and salary analysis to ensure competitive and equitable compensation;
  • Partner with the VP, Corporate Services to articulate and socialize Thrive’s compensation philosophy;
  • Manage employee benefits programs and respond to related employee inquiries;
 HR Operations & Compliance
  • Maintain accurate and compliant employee records and documentation within our HRIS (Rippling);
  • Draft and manage employment letters, policy acknowledgments, and employee documentation;
  • Ensure policies and processes are compliant with local and provincial legislation;
  • Provide first-line support for HR-related questions, promoting a positive employee experience;
Cross-Functional Collaboration & Projects
  • Collaborate with stakeholders across Engineering, Finance, and People & Culture on cross-functional initiatives;
  • Manage procurement and vendor relationships for People team tools and SaaS platforms;
  • Inventory management of all employee laptops (compliance, troubleshooting, repairs),
  • Organize and execute company-wide events, including vendor management and logistics;
  • Ensure adherence to internal controls and corporate information security standards;
People Leadership
  • Lead and mentor direct reports and be a key player in their growth and development;
  • Facilitate regular one-on-one meetings with all direct reports;
  • Conduct bi-annual performance reviews;
  • Attend and contribute to ad hoc Leadership meetings, reporting on People & Culture metrics;
  • Serve as hiring manager for any positions within your department and facilitate employee onboarding;
  • Establish norms for in-person/hybrid working;
  • Provide leadership of the People & Culture team to foster an environment that supports diversity, equity, and inclusion.
The Skills You Bring:
  • Bachelor's degree in Human Resources, Business Administration, or related field;
  • 6–8 years of progressive experience in People Operations or HR roles;
  • Deep understanding of employment legislation and HR best practices;
  • Proven experience designing and implementing employee engagement learning programs;
  • Proficiency in HRIS (e.g., Rippling), ATS, and other HR-related systems;
  • Proficiency in remote tooling (Slack, Gsuite, Google Meet, Zoom etc);
  • Strong interpersonal, communication, and consultative skills;
  • Demonstrated ability to operate with autonomy, professionalism, and discretion;
  • Comfortable working in a fast-paced, collaborative, and evolving environment.
We prioritize supporting your health and well-being. From day one at Thrive Health, these benefits are yours:
  • Flexible working hours - outside of core hours, you have the freedom to set your schedule
  • Extended health & wellness benefits - comprehensive health and dental coverage, and $1000 / year towards your well-being
  • Paid vacation days  - Paid vacation, in addition to time off between Christmas and New Years
    Stat Holidays - Employees are entitled to statutory holidays and those outside of BC have the option to take an alternative day within the same calendar year that aligns with their province's holidays
  • Learn, grow, and invest in your future - $1000 / year towards your continuing education,  RRSP matching, and eligibility to participate in our stock options program 
  • Community involvement - Paid volunteer days and charitable donation matching
  • Creating your dream workspace - $500 / year to equip your home office with everything you need
Thrive Health is a remote-first company. We believe in letting you do your job, how and where works best for you. 
 
Salary Information: The base salary range for this role is determined by a number of factors, including but not limited to job-related skills, experience, and relevant education or training. The base salary range for this role is $105,000 - 115,000/year.
 
Even if you don’t think you tick every single box above, we still encourage you to apply! Research has shown that many professionals - especially women and marginalized peoples - will only apply if they feel 100% qualified for a role. We’re looking for our next great Thriver, and we don’t measure Thrivers by how many boxes they tick. 
 
Thrive Health is committed to supporting an environment free from systemic or direct racism or discrimination for all employees, and for applicants throughout the interview process. We do not and shall not discriminate on the basis of race, ethnicity, gender, gender expression, religion, sexual orientation, or marital status. We welcome applications from people with disabilities, who require unique accommodations throughout the recruitment process. Let us know how we can best support you as you get to know our team. 

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