VR Customer Service Associate

Customer Service Lindon, Utah


Description

THE VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At THE VOID you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets, to casting spells in the darkest of dungeons, THE VOID presents the Future of Entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way. Our VOID Entertainment Centers (VECs) are coming to major cities throughout North and South America, Asia, Europe and Australia. More than watching a movie or playing a game … in THE VOID you will live an adventure.

THE ROLE

THE VOID is a fast growing company, and we need talented VR Customer Service Associate to help us to success as we charter our path to the future. This person will join our team by helping customers Step Beyond Reality.  The ideal candidate is someone who has experience with customer service and is friendly, outgoing, motivated, and flexible. Help us build the future of THE VOID!

  • Greet every customer with a smile and a positive attitude
  • Check customers in with pre-purchased tickets
  • Be trained and proficient on a variety of front-line positions as business needs require
  • Upsell potential merchandise sales
  • Provide a safe environment for customers
  • Adhere to all company policies and procedures
  • Resolve or escalate any customer concern/question as needed

THE REQUIREMENTS

  • Must be 18 or older
  • 1 - 2 years of front-line customer service in hospitality, tourism or retail environments strongly preferred
  • Can work in a fast paced environment and under pressure
  • Deal with monetary transactions and customer privacy with high integrity
  • Aptitude for technology, troubleshooting and VR preferred
  • Ability to follow written policies and procedures
  • High school diploma or equivalent required
  • Professional appearance and demeanor
  • Exceptional communication skills, both written and verbal
  • Ability to work evenings, weekends, and/or holidays

PHYSICAL REQUIREMENTS

  • Stand for extended periods of time
  • Lift up to 20 lbs unassisted on a regular basis
  • Bend, kneel, and twist

THE BENEFITS

Competitive pay and a fun work environment