Job Summary
The Transportation Management System (TMS) Solutions Specialist is responsible for designing, configuring, supporting, and continuously improving Trinium TMS and related transportation technology solutions to support reliable and effective transportation and logistics operations.

Primary Objectives

• Deliver effective TMS solutions that support reliable, efficient, and scalable transportation and logistics operations.
• Analyze business needs and translate them into Trinium configurations, workflows, business rules, and process improvements.
• Maintain the stability, integrity, and performance of TMS data, integrations, and business processes in production.
• Serve as the primary functional resource for TMS users, business teams, Information Technology, and the Trinium vendor.

Duties and Responsibilities

• Partner with business units to understand transportation, drayage, dispatch, equipment, billing, customer service, and reporting needs; identify process gaps and recommend system-based solutions.
• Design, configure, and maintain Trinium workflows, reference and master data, user roles and security, operational parameters, business rules, system settings, and Dynamic Structured Query Language (SQL).
• Provide day-to-day functional support for TMS users; triage, troubleshoot, and resolve tickets and service requests within agreed service levels, escalating to Information Technology or the vendor as appropriate.
• Translate business requirements into functional specifications, configuration requests, process maps, test scenarios, and acceptance criteria.
• Monitor and support integrations between Trinium and internal and external systems, including Electronic Data Interchange (EDI), application programming interfaces (APIs), financial systems, customer and carrier interfaces, and reporting platforms.
• Investigate transaction and interface failures, data discrepancies, workflow exceptions, and system defects; identify root causes, implement or coordinate fixes, and validate results.
• Use SQL and available reporting tools to research data issues, reconcile outputs, build and maintain reports, and support operational analysis.
• Evaluate, test, and deploy system enhancements, vendor releases, and configuration changes; coordinate user acceptance testing (UAT) and manage defects through resolution.
• Support onboarding of new customers, carriers, trading partners, locations, and business lines into the TMS, including setup, data preparation, testing, and go-live support.
• Evaluate new TMS capabilities, modules, and complementary technologies; recommend solutions that improve automation, visibility, and efficiency.
• Maintain system documentation, operating procedures, configuration records, support guides, training materials, and knowledge articles.
• Develop and deliver role-based training and functional guidance to support user adoption, standardized processes, and effective use of TMS capabilities.
• Support reporting and key performance indicators related to transportation execution, dispatch, equipment utilization, service performance, billing, and productivity.
• Identify and implement opportunities to simplify workflows, reduce manual effort, improve data quality, strengthen controls, and increase the value derived from the TMS.
• Participate in TMS-related projects and initiatives as a functional resource, collaborating with project managers, business teams, vendor resources, and Information Technology.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor’s degree in Information Systems, Supply Chain, Logistics, Business, Computer Science, or a related field, or an equivalent combination of education and directly related experience required

Licenses and Certifications

• Relevant transportation management system, systems analysis, database, or integration certification preferred

Work Experience

• 5+ years’ experience configuring, administering, supporting, or integrating transportation management systems or comparable enterprise applications required
• Experience configuring, administering, or supporting Trinium TMS required
• Experience supporting transportation, drayage, intermodal, trucking, container, fleet, or logistics operations required
• Experience with EDI transactions, API integrations, data mapping, and interface monitoring required
• Experience with production support, system testing, enhancements, and operational process improvement required

Required Knowledge, Skills and Abilities

• Strong knowledge of Trinium TMS configuration, workflows, business rules, integrations, data management, and production support.
• Solid knowledge of transportation and logistics operations, EDI transactions, APIs, data mapping, interface monitoring, and enterprise system integrations.
• Working knowledge of SQL, Dynamic SQL, relational databases, reporting tools, and data validation techniques.
• Knowledge of business process analysis, requirements gathering, solution design, and testing methodologies.
• Ability to analyze complex business and system issues and develop practical, sustainable solutions.
• Ability to translate business requirements into effective system configurations, process improvements, functional documentation, and test scenarios.
• Customer-service orientation with the ability to support and train users at all levels.
• Ability to communicate effectively with business stakeholders, technical teams, and vendors.
• Ability to manage multiple priorities and deliver results independently in a dynamic environment.
• Strong analytical, organizational, problem-solving, written communication, and verbal communication skills.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel
20% Must be able to travel independently to U.S. locations including Hawaii. This position may be eligible for remote work. Employees working in remote or off-site locations may be required to travel up to 20% to be on-site at other corporate and locations.

Screening Requirements
Background Checks

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.