Registration Manager

Opus - Impact Seattle, Washington


Description

Position at Opus

 

Position Description

Registration Specialist (Confidential Non-Profit Client)

Department:     Event Registration                                      Employment type:          Full-Time; Exempt

Travel:                0 - 20 % (National and International)              Location:                          Seattle, WA

WHO WE ARE

Opus Agency is a strategic event consulting firm advising some of the world’s most influential brands to design, create, and manage their most important events and experiential campaigns. We partner with our clients to build fully integrated, highly effective teams that create remarkable experiences and activations around the world. Opus Agency is known for fostering the growth of developing professionals who have a passion for the event industry.  In pursuit of that, we offer an extensive training program, resources, and mentorship with dedicated event professionals who have decades plus of experience.  Opus Agency Seattle has been recognized multiple times as one of 20 best companies to work for in Seattle by Seattle Metropolitan Magazine.

WHAT WE ARE LOOKING FOR

The REGISTRATION SPECIALIST is a full-time role stationed at the Bill and Melinda Gates Foundation. This client-facing role is responsible for executing tasks related to the registration process for attendees going to events, while leading multiple small teams.  This includes supervising customer service for attendees, collaborating with multiple internal teams, and working directly with clients and vendors to ensure excellent service throughout the event registration cycle.   Other responsibilities include pulling and preparing reports and executing onsite registration during events.

YOU SHOULD HAVE

  • 2-3 years of experience in a relevant role, depending on the type of work experience.
  • Experience in project coordination, event registration, and corporate technology projects is highly preferred.
  • Proven experience in managing or supporting high-touch projects or events successfully from concept to execution
  • Bachelor's Degree from four-year institution is preferred.

ROLE RESPONSIBILITIES

  • Responsible for effective and timely communication between internal team, clients, attendees, and partner organizations
  • Works as a lead on small, mid-sized, or large events
  • Ensures seamless coordination with event team, client and vendors by providing status reports. 
  • Supports training of employees and drives process improvements upon area of focus.
  • Able to provide critical, constructive feedback to colleagues
  • Able to lead client meetings un-supervised, advising clients on major decisions regarding each event
  • Understands pivot tables and other advanced Excel formulas

 

Event Registration Focus

  • Creates a registration timeline and organizational documents with the events management and client teams and ensures the timeline is followed.
  • Understands all areas of registration (housing, web, travel management) and can speak intelligently to clients on these areas
  • Coordinates content, maintains functionality, and manages registration website timelines for multiple projects simultaneously
  • Recognizes the need for documentation improvement, takes ownership in actively improving said documents; strong participant in team and client meetings and regularly suggests/prepares topics for discussion/presentation
  • ONSITE: Can proactively pre-plan and manage the onsite execution of large areas of registration including but not limited to technical need-based staffing assignments and badge printing and distribution
  • ONSITE: Is adaptable and can quickly identify when to change processes onsite in escalation situations
  • ONSITE: Understands badge security plans and can create new plans as needed

 

QUALIFICATIONS

  • Microsoft Office suite program experience, especially Microsoft Excel
  • Knowledge of Microsoft Teams preferred
  • Strong project management skills.
  • Demonstrate strong verbal and written communication, presentation skills and quantitative abilities.
  • Display strong critical thinking, organizational, and analytical capabilities.
  • Ability to read, edit, customize, and manipulate data and reports
  • Portray professional presence through superior communication, presentation, promptness, and appearance.

 

WHAT YOU CAN EXPECT IN RETURN

  • Permanent, Full-time position
  • Structured opportunities for career advancement
  • Health and Dental Insurance
  • Healthcare Reimbursement Accounts such as HSAs and FSAs
  • 401K with employer match
  • Flexibility in work schedules
  • Commuter transit assistance
  • Paid Time Off and Holidays
  • Fully stocked kitchen with snacks & beverages
  • Free technical skills development classes

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.