Group Account Director

MAS - Accounts United States


Position at MAS

Title: Group Account Director

Department: Accounts

Employment type: Full Time

Location: Remote

Reporting to: VP, Accounts


MAS Event + Design an OPUS Agency company is an event and experiential marketing agency working with some of the world’s most influential brands to design, create, and manage their most important events and experiential programs. We partner with our clients to build fully integrated, highly effective teams that create remarkable experiences and activations around the world. Opus Agency is known for fostering the growth and development of professionals who have a passion for the event industry.  In pursuit of that, we offer resources and mentorship with dedicated event professionals who have decades plus of experience.  


An experienced Group Account Director to handle the relationships of one of our largest accounts, with whom we’ve worked for 13+ years. The GAD helps our organization drive the development of content and event programming, which will enable our client to bring its values and mission to life. 

This GAD helps lead our customer-facing operational organizations while partnering with internal Production teams to continue to foster and nurture lasting client relationships. Serves as the central point of contact for clients for all relationship issues on the account, responsible for YOY growth of the account, building out an appropriate team structure as the account grows, and meeting with clients regularly to stay ahead of their planning cycles. GAD will also conduct quarterly reviews with senior management and serve as the escalation point for any critical issues identified by the team and clients.

The GAD will work closely with Strategy, Creative & Production teams to develop, plan, and implement our client‘s short and long-term experiential and marketing strategy, and will report to the VP of Account Services. 


Key Responsibilities 

Owns the client relationship on assigned brands. Owns the brand strategy and effectively influence the client to achieve brand objectives. Contributes to and may be accountable for new business development. Responsible for staffing, managing and leading the assigned account team 



Agency Operations 

  • Agency Champion: Seeks opportunities to showcase agency work among current and prospective clients 
  • Finances: Understands agency revenue and profitability model. Owns the revenue and forecast for the brand. Vigilantly seeks to optimize agency service and internal resources for their accounts.  
  • Trouble shoot: Keeps management informed of account status, problems, plans, and meetings and gets senior management involved as needed. 
  • Team Leadership: Serves as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices 
  • Best practices: Advances best practices in agency process 
  • Help interview, train, and orient new team members to the agency, department, and account(s) at the direction of the VP, Client Services
  • Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
  • Fully participate in new business pitches/leads/brainstorms related to the accounts managed
  • Support new business pitches & learn the MAS narrative 

Client Relationship 

  • Owns the client relationship on assigned brands.
  • Relationship: Very client facing. Outstanding client service & relationship building. Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationships.
  • New Business: Seeks opportunities to grow business within current accounts and into new verticals within their accounts
  • Leader Role: Point person for senior client
  • Presentations: Expert presentation skills 
  • Adaptable: Demonstrates ability to adapt to various client corporate cultures 
  • Problem solving: Solves client issues, independently moderates conflicts with  significant complexity and political sensitivity 
  • Monitor and identify future issues facing your client; bring strategic solutions to the table for their business
  • Effectively identify and develop new client relationships


  • Client Management 
  • Outgoing personality, enjoys getting to know clients and understand their business
  • Business or Job-Specific Knowledge
  • Time Management Skills
  • Task/project management
  • Client Focus
  • Presentation Skills
  • Ethics, Integrity, Values
  • Communication skills


  • You should have a background in IRL events, virtual events, & content generation. 
  • Ability to analyze data, identify trends, and present important findings (both quantitative and analytic skills) and then apply to future events.
  • Excellent project management and multitasking skills.
  • Exceptional writing skills, with an editorial point of view for what is right for a platform’s brand and voice.
  • 10+ years in Experiential Events 
  • 12+ years managing Accounts 


  • Full-time position
  • Structured opportunities for career advancement
  • Health and Dental Insurance
  • Healthcare Reimbursement Accounts such as HSAs and FSAs
  • 401K with employer match
  • Flexibility in work schedules
  • Commuter transit assistance
  • Paid Time Off and Holidays
  • Free technical skills development classes

Travel Requirements

Around 25% of the time, domestic & global travel

Other Duties and Acknowledgement

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. Duties, responsibilities and activities may change at any time with or without notice.  This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.