Participant Engagement Coordinator

Opus - Digital Studios Seattle, Washington Beaverton, Oregon United States


Description

Position at Opus

Position/ Title: Participant Engagement Coordinator

Department: Digital Studios

Reports to: Manager or Sr. Manager (Digital Studios)

Status: Hourly, Non-Exempt

  

The Participant Engagement Coordinator is responsible for completing tasks related to the execution of registration process for participants attending digital and in-person events.   This position will support the Registration Lead or Digital Lead and be responsible for assisting heavily with pre-event customer service as well as live engagement customer service.  This role also supports the Customer Service Systems Lead during live engagements where attendee support is provided via email, phones and or chat.   In addition to the customer service element this position will require strong time management skills and the ability to multi-task, all while collaborating with internal teams. 

The Participant Engagement Coordinator is responsible for supporting registration services during live events.  This person will also be responsible for collaborating on documentation materials and utilizing this information to train other team members supporting customer service for live events.  Works as an individual contributor as well as a part of a team. 

The Participant Engagement Coordinator works within the Digital Studios team and reports to a Manager or Sr. Manager within the team.

Key Responsibilities:

  • Able to provide recommendations on customer service best practices.
  • Well versed in customer service tools and resources.
  • Able to operate independently and identify appropriate solutions.
  • Collaborates and works within a team to support the registration process for small to large scale events.   
  • Effectively communicates between internal teams, contractors, and attendees via phone, email, and conference calls.   
  • Uses Excel, Word, and PowerPoint efficiently for reports and training purposes  
  • Can train internal teams on basic processes. 
  • Helps coordinate pre-event customer support trainings.  
  • Role will shadow Customer Service System Lead and become familiar with processes and procedure necessary for this role.  
  • Maintains ownership of tasks from start to finish.  
  • Provides attendee support via phone, email and chat; and demonstrates exemplary customer service and hospitality skills.   
  • Demonstrates leadership skills by actively participating and contributing to internal team meetings.

Core Requirements:

  • Bachelor’s degree from a four-year college or university is preferred
  • 2+ years of related working experience and/or training; or equivalent combination of education and experience in project -coordination, event registration, or corporate technology projects is highly preferred
  • Experience in supporting events successfully from concept to execution is preferred
  • Effective written and verbal communication skills, including proven writing and editing ability   
  • Must show personal and professional integrity, and commitment to excellence and high standards   
  • Self-directed and deadline-driven, with an ability to make sound decisions while managing priorities and projects within a, dynamic environment   
  • Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams   
  • Strong attention to detail
  • Microsoft Office suite program experience required (Outlook, Word, Excel, PowerPoint, OneNote, etc.) 
  • Displays strong critical thinking, organizational, and analytical capabilities
  • Ability to effectively prioritize workload on multiple projects & events simultaneously
  • Successfully perform in a high stress, fast-paced environment
  • Accept changes with short notice and tolerate frequent interruptions
  • Ability to maintain high levels of confidentiality

TRAVEL REQUIRED

This position may require travel, in the future, to support our live events.  Air travel and overnight stays are required.