Director of Resource Management

Tencue Berkeley, California United States


Position at Tencue

Job Title: Director of Resource Management

Group/Team: Tencue

Reports to: Chief Operating Officer

 Location: Berkeley, CA (Hybrid) or Remote

Employment Type: FTE Exempt

Travel Requirements: 5%



Tencue is a creative production agency who specializes in organizing multidimensional activations to ignite people’s imagination and encourage curiosity.   We create living events at the edge of possibility that allow organizations to inspire and educate their audiences wherever (and whenever) they are - crafting strategically led, creatively driven, and precisely executed experiences that spark imaginations, empower people, and ignite change - with integrity and compassion for our teams, communities, and the world.  We have over twenty years of experience in developing award winning live corporate events that are a temporal experience pushing imagination to the limit.

We recognize the importance of diversity. We aspire to create a culture of acceptance, mutual respect and open mindedness, and an environment where people take care of each other and feel safe; a fair and inclusive place for everyone.



We are looking for a matchmaker, someone who understands the roles on a project team, the appropriate skill set required and also that special spark of personality and chemistry to make a project successful.   You will manage and develop the Resource team to successfully staff projects to ensure we have balanced workloads within the creative and production teams in addition to delivering success to our clients. This position is broadly responsible for growing and solidifying the internal FTE and contractor base to support the delivery of work aligned to the Tencue creative roadmap, ensuring teams are organized to work effectively and collaboratively and prepared to deliver the highest quality of deliverables for both existing and prospective clients, as well as Tencue’s internal teams. This role will focus on implementing new ways of working, driving change within the organization and influencing the adoption of an organized workflow and staffing management system and implementing best practices across teams. 



  • 5  years experience - preferably within production, creative services or events related fields



  • Lead meetings to structure staffing planning grids and assist in assigning FTE and contractors to client work, ensuring the most suitable talent is assigned to each project while optimizing utilization of each individual. 
  • Maximize the FTE experience by putting people first, balancing career desires with business needs.
  • Manage the development and upkeep of a database of active freelance resources, vet freelance talent and grow a roster of local and remote resources by improving scoping and recruitment processes including management of Tencue Linked In profile.
  • Partner with the Executive Creative Director and VP of Production to build the Creative community and staff creative projects effectively.
  • Partner with Creative Services Manager from MAS and Media Manager from Opus to identify opportunities to bridge connectivity and share resources and ideas across the OHG family.
  • Recommend innovative approaches and methods to drive continual improvements in strategic objectives, productivity, and staffing development within the company keeping the 4 guiding principles front of mind.
  • Diagnose problems and identify and drive appropriate solutions, striking the right balance between speed/flexibility and process/infrastructure.
  • Developing and helping implement improvements to our existing staffing framework and processes including onboarding freelancers with proper creative briefs, project fact sheets and permissions (BOX, Drive, Getty, etc).
  • Ensuring a strong governance of our staffing process and media tools.
  • Monitoring staff utilization with Finance for the purposes of creating effective teams. Analyze weekly/quarterly utilization data to provide insight into internal team capacity and external agency support needed.
  • Partnering with Producers in ensuring project plans and clear Roles and Responsibilities grids are established and documented.
  • Working with the COO and Executive Leadership team in identifying the need for additional resources and participating in the hiring process.
  • Serve as Super User/Lead on Workflow Management software (, SMS, Iconik, etc)
  • Validating short term contract needs and triaging freelance requests in partnership with Finance, VP Production and Production leads.


This role will manage the Resourcing Manager and Resourcing Coordinator.


  • Desire to align on Tencue company goals and support the vision to push our offerings into new and constantly innovative directions. 
  • Deep understanding of, and experience with, creative process and live event management.
  • Able to handle the stress of multiple high-pressure deadlines.
  • Exceptional communication skills and confidence working with a cross functional team.
  • A collaborative, diplomatic approach to teamwork.
  • Organized and efficient multitasker.
  • A strong, decisive decision maker.
  • A demeanor of humility, respect, and optimism. No ego.
  • Be a passionate teammate with a drive to create a positive work environment.


  • Full time position
  • Health & Dental Insurance (choice of plans)
  • 100% Employer paid short-term disability and life insurance
  • Opportunity to elect additional life insurance and LTD insurance at employee expense
  • Paid parental leave
  • Opportunity to contribute pre-tax dollars to flexible spending accounts
  • 401(K) with employer match 
  • Paid time off
  • Growth opportunities within the company
  • Opportunity to engage and advance the agencies BJEDI (Belonging, Justice, Equity, Diversity, and Inclusion) initiatives



Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Tencue, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

Physical Requirements:

Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required.  Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.



The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.