Housing Manager

Opus - Digital Studios United States


Description

Position at Opus

WHO WE ARE

Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.  

Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world. 

If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements. 

The Housing Manager is responsible for executing tasks related to housing for those attending in person events while collaborating with and leading teams.  This includes creating and maintaining relationships with hotels, clients and attendees alike.  Strong time management, ability to multitask and quick problem solving are necessary for this role.   Leads and supervises Opus employees within the Digital Studios team on projects and ensures that planning schedules are met, budgets are balanced, correct Opus processes are being implemented, and that client needs are anticipated and exceeded.

The Housing Manager works within the Digital Studios team and reports to the Senior Housing Manager or Director. This role may have supervisory responsibilities.

ESSENTIAL RESPONSIBILITIES

  • Communicates effectively and in a timely manner between internal team, clients, attendees, and vendors via phone, email, chat  and conference calls
  • Thoroughly completes all projects within goal and budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task
  • Ensures coordination with event team, client, and vendors by providing status reports
  • May manage full-time employees and will act as an event supervisor
  • Works as lead or supervisor on large scale events
  • Leads high-touch, complex client meetings that involve multiple clients and stakeholders
  • Oversees departmental processes, being proactive and effective in this area, and seen as subject matter-expert in their area of focus
  • Effectively manages relationships with clients, vendors, and hotel contacts
  • Regularly uses advanced Excel formulas, and can create, edit, and present reports to client teams
  • Works directly with clients, providing consultation and exhibiting confidence when speaking.
  • Accurately interprets hotel contract language and manages timelines related to release dates, for multiple projects simultaneously
  • Proactively manages hotel blocks to avoid attrition or mitigate attrition for clients whenever possible
  • Establishes billing procedures and oversees the financial closing of hotel billing including account reconciliation
  • Provides pickup reports and reservation trend analysis to clients.
  • Troubleshoots all accommodation concerns and issues throughout the event.
  • Understands all areas of registration (revenue, housing, web) at a high-level and can speak intelligently to clients on these areas
  • Recognizes the need for documentation improvement, takes ownership in actively improving said documents; strong participant team and client meetings, regularly suggesting/preparing topics for discussion/presentation
  • Supervises and trains others on effective project management
  • ONSITE: Acts as housing supervisor, leads pre-conference meetings with all conference hotels, oversees reporting and analytics for housing blocks, reports to clients.

CORE REQUIREMENTS

  • Bachelor’s degree from a four-year college or university
  • 2+ years of management-level experience in a relevant role is required, depending on type of experience. Knowledge in project coordination, event registration, hospitality or corporate technology projects is highly preferred
  • Experience in managing events successfully from concept to execution
  • Supervisor experience preferred
  • Displays strong critical thinking, organizational, and analytical capabilities
  • Strong project management skills
  • Demonstrates strong verbal, written communication, and presentation skills
  • Ability to effectively prioritize workload on multiple projects & events simultaneously
  • Successfully performs in high stress, fast-paced environment
  • Accepts changes with short notice and tolerate frequent interruptions
  • Ability to maintain high levels of confidentiality
  • Works cooperatively with other employees, vendors, and clients
  • Portrays professional presence through superior communication, presentation, promptness, and appearance
  • Experience in supporting events successfully from concept to execution is preferred
  • Shows personal and professional integrity, and commitment to excellence and high standards
  • Self-directed and deadline-driven, with an ability to manage priorities and projects within a fast-paced, dynamic environment
  • Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams
  • Strong attention to detail with ability to see the big picture
  • Microsoft Office suite program experience required (Outlook, Word, Excel, OneNote, etc.) 

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Like everyone else across the US and around the world – Opus/MAS/Tencue has and continues to monitor the on-going spread of COVID-19 – with the health and safety of both our teams and clients as a number one priority. Opus/MAS/Tencue implemented a policy that requires all employees (with limited exceptions) to be fully vaccinated and provide proof of vaccination prior to employment.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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