Account Manager Digital - O2

Account Management / Client Services London, United Kingdom


Position at Havas Media

Account Manager

Reporting To: Account Director

Office Location: HKX Building, 3 Pancras Square, Kings Cross



About us:


We are Havas UK. Our mission is to create meaningful connections between people and brands to drive business success with one vision, one voice and one P&L. Havas is the only truly integrated marketing and communications company in the UK.

A multi-disciplinary offering, all united under one leadership, all in one building. Advertising, media, data and technology, digital, social, mobile, CRM, UX, sports and entertainment, public relations, corporate communications, healthcare, design, research, employer branding and recruitment.

Clients can select one, some, or all of these services depending on their needs, via one Havas business lead.

We build teams around clients’ needs, not our agenda. Collaborating for our clients and with our clients, to get to better. This is a more streamlined, faster, more effective and more cost efficient way to make a meaningful difference to our clients’ business and the lives of the people we work with.







The Role:


This is an exciting position within the Havas Media Group to act as a Planning Manager, working across our flagship account O2.  You’ll be expected to plan campaigns, providing a superior service to our clients and delivering innovative digital solutions wherever possible.  You’ll apply your knowledge of media and communications platforms to identify the most appropriate mediums to overcome the challenges the clients are facing.  You’ll be responsible in driving performance through an unrivalled understanding of online and offline channels and how consumers use them.



What we expect of the person in this role:


          From a planning perspective, well versed in omni-channel planning with a clear understanding of cross-platform paid digital channels including: display (direct & programmatic), mobile, & paid social.  A general understanding of PPC, video, and biddable platforms is also beneficial.

          Working with your director and team to lead the activation planning of offline activity and all digital channels (display, mobile, social) – developing the media plans from an overall activation planning perspective and integrating programmatic, social, and mobile planning expertise into their respective teams.

          Channel and audience planning within and across channels as per activation strategy set with Account Director.

          Work in conjunction with platforms (e.g. Havas Programmatic Hub, Socialyse, and Ecselis) on management and optimisation of campaigns.

          Manage a small proportion of display suppliers and publishers for direct IO buying – focus is to interpret digital strategy to support clients’ business through platform growth.

          Be client facing as necessary, working as part of client team across disciplines, delivering integrated services to our clients.

          Develop and evolve best-in-class client reporting.

          Manage and optimise day-to-day channel performance against client KPIs.

          Manage execs within the team helping them learn and progress.

          Continually act as an ambassador for the agency at internal and external events, demonstrating our agency values and lending to the development of a great agency culture.


What you will be responsible for:


          Connected activation planning, working closely with wider team, led by an Account Director

          Working within an integrated client and planning team, with exposure to all channels and ensure that digital seamlessly integrates into comms output

          Managing investment planning at platform & audience level, managing yourself and team of executives to build and deliver media plans, liaising closely with media partners defined by the trading team to nurture relationships, drive innovation, and delight clients.

          Developing high level activation planning insight and rationale with the support of your team and overall leadership on the account.

          Managing and optimising the performance of media plans against KPIs on relevant frequencies.

          Implementation, activation, quality assurance, measurement, and reporting for cross-channel digital media campaigns (technical campaign logistics).

          Working across multiple digital media platforms including, but not limited to, Doubleclick, Integral Ad Science, Google Analytics, Artemis, Comscore, etc (exact needs dependent on account).



Who we’re looking for:

          You will have had previous experience in media planning across all channels from a media agency environment, with proficient digital understanding

          Prior experience of client management and clear communication skills, able to present ideas with conviction and gravitas.

          Strong administration skills and an enthusiastic approach to other more menial aspects of the role.

          Knowledge of industry research and measurement tools (DCM, TGI, Google Analytics, Comscore, Adynamix, etc)

          Proficiency in MS Office, PowerPoint, Word and Excel.