Account Supervisor

Communications & PR New York, New York


Position at Havas

The Account Supervisor adds creative perspective and strategic input on multiple client programs and has a full understanding of the client needs and applies project management, programming, budgeting, staff leadership and management skills to assignments. The AS is a strategic thinker, creative contributor, and manager of typically 5-7 accounts. The AS builds excellent client rapport, ensures client satisfaction and manages a team of professional junior staff and takes the responsibility for the team’s success on assigned projects.



Media | Influencer Relations

  • Conducts outreach to top-tier print, broadcast and online media
  • Secures editor appointments for clients and 3-5 pieces of tier 1 media coverage a month
  • Oversees editorial calendar outreach; delegates assignments to team and takes accountability for staff performance
  • Consistently reviews media databases to ensure efficacy
  • Develops creative pitch angles and identifies appropriate media outlets
  • Manages client approval process and distribution of communications to media
  • Regularly tracks and provides competitive information to client with insight, POV or implication industry/competitive news has on the business/category

Account Management

  • Acts as a senior strategic partner who challenges clients with smart thinking
  • Leads daily client communication; attends regular in-person meetings
  • Manages weekly/monthly client initiatives, tracking against overall program KPIs
  • Fields client requests (typically responsible for all incoming calls and emails)
  • Finalizes client call agendas and participates in regular status calls; assigns sections to appropriate team members and prepares team prior to client interactions
  • Reviews/edits monthly/quarterly activity and media coverage reports as developed by junior staff, and provides to clients
  • Manages event execution and oversees budgets
  • Ensures client timelines/plans are being implemented and followed
  • Oversees development and implementation of quarterly planning calendars
  • Identifies and addresses issues before they become problems with client (and staff)
  • Helps set realistic expectations with clients by aligning on success metrics prior to campaign/program execution

Staff Management | Mentoring

  • Assists managers with making decisions to ensure team progress
  • Edits all press releases, pitch letters and communication materials written by junior team members
  • Creates “to-do” list for the team based on client initiatives 
  • Organizes team meetings (create agenda, etc.)
  • Tracks team hours on each account
  • Helps train employees (database development, logging time, etc.)
  • Acts as a sounding board for junior staff; addresses any issues or concerns
  • Holds team accountable for meeting deadlines and hitting media coverage goals
  • Regularly communicates with other senior managers as to what you and the team need in order to be successful and proactively provides status updates and next steps

New Business

  • Assists VP and director with creative ideas for new business proposals
  • Attends new business meetings and scouting opportunities (e.g., trade shows)

Agency Contribution

  • Participates in agency’s development programs
  • Contributes positively to the agency culture, atmosphere and values and exudes a positive outlook on his|her team
  • Establishes professional and respectful relationships with staff



Education: Bachelor’s Degree (communications, liberal arts, business or marketing focus preferred)

Experience: Five to seven years of relevant PR experience

Skills & Abilities Required:

  • Excellent presentation skills and comfortable speaking in front of groups.
  • Staff- and client-respected leadership qualities demonstrating proven ability to lead by example.
  • Possesses motivational capabilities in a highly pressurized environment.
  • Is appropriate, approachable and fair, and creates valued relationships with staff.
  • Strong analytical and problem solving skills with a comfort level handling “hot seat” situations.
  • Can meet tight deadlines and has an exceptional eye for details.
  • Experience managing a team and multiple client accounts.
  • Knowledge of when to rely on personal judgment and when to seek advice.
  • Solid judgement, drive and influence.
  • Entrepreneurial spirit, passion and intellectual curiosity.
  • Must be collaborative and results driven.
  • Ability to understand client brand category and landscape in order to deliver creative ideas that resonate with target audiences.